Complaint Review: Meathead Movers - Santa Ana California

This company is bar none, the biggest scam I have ever seen for a moving company.

First of all, they sell you all the bells and whistles when you call in.  They send an "estimator" over to your home to review your moving needs and give you an estimation of your costs.  This was problem number one!  The employee Hunter Baird who came to my home, inaccuarately estimated my move.  He spent two hours going over items in my 1300 square foot apartment and selling me the "services" of Meathead Movers.  Then he finally gave me an estimate and I told him no way, the price was more than double my last three moves and I had less stuff, and no thanks.  Then the sales pitch got heavier and he began insisiting that Meathead Movers were "in a class of their own"........... YOU CAN SAY THAT AGAIN.  THEY SUCK!!!!

I finally signed the estimate as he assured me it was only that, and that the actual costs would be a lot less.  FUNNY!  THEY ENDED UP BEING MORE!

To try to convince the consumer that they are "all that" they start bombarding you with e-mails and calls from packing helpers to concierge teams that "guide you every step of the way through your move".......... TOTAL SALES PITCH!

This company showed up on my move day. They pulled up LATE, in a large black custom painted moving truck and then a team of a few more guys pulled up behind the truck in a decked out black SUV with the same custom paint job on the side, making you think they are upscale and know what they are doing.

I had nothing but trouble with this moving company and there is WAY too much for me to detail all of it but here are some of the highlights.

Took twice as long as any mover I have ever used.

Asked me for directions on how to move items through the doors and hallways

Spent first hour going over paperwork

Broke my custom dining room table top, (by stepping on it) and then asked ME to get three bids on replacing the glass to them.

Broke my stainless steel refridgerator base

Broke my desk

Broke my bed

Ruined my Landlords carpet by not putting anything on it and tracking grease up and down the stairs for 12 hours.

Dented my Landlords stove top and didn't say a word to me about.

Took large chunks of siding, baseboard, walls, door jams, and ceiling out of BOTH my old place and my new place.

Would walk up to an item and if it wasn't on "the list" (like two barstools that weren't itemized) they would actually look at it, pause, and then walk out of the room empty handed.

They left the 4 foot by 10 foot , 1/4 inch broken glass all over my home because "they were not responsible for removing damaged items of customers"...........WAIT???  DIDN'T THEY BREAK IT?????  This was a hazard to my kids!  I actually had to break the glass pieces with a hammer and take them to a dumster myself in the middle of the night to get rid of them!!!!

They actually sent someone over from "headquarters" to bring booties for the movers to wear when I called in about the tracking of black grease from the alley behind my house all over the stairwell carpet, then the movers wore them outside!!!!  SO STUPID!!

I called the supervisor A.J. Cleary within 1 1/2 hours of the move and complained about the carpet, and he actually said, "oh we don't cover stairs to protect our movers from slipping".  WHAT ABOUT DAMAGE TO THE CLIENTS PROPERTY????  He said "mam, that's our policy".  What?????  I had approximately 3 live conversations with this same supervisor within 4 hours of my move.  

I wrote a 3 page complaint letter the day after the move to Anthony (AJ) Cleary, (the supposed supervisor) and he never got back to me.  Then I copied the same e-mail to AJ's supervisors a week later , Scott Patterson and Chris Thiele, and THEY NEVER GOT BACK TO ME.  In fact, nobody bothered to get back in contact with me for 3 months!!!!  When the girl called to "follow up on my move" as she said, she actually said, "what was the issue?"  I told her I had had it and was not going to pay.  I stopped payment on my ATM card and filed a dispute with my bank.  The girl I spoke to said due to the circumstances and all the trouble I had with their company, she felt I would NOT be charged.  Well apparently that was all BS too.  My bank did eventually charge me in full because Meathead said "they moved me, like they contractually agreed to!"  They completely mislead my bank and got away with it!!!!

I called Meathead over a week ago and spoke to Melissa who answered the phone.  I told her I wanted to speak to the supervisor to get reimbursed for all the damages caused by their negligence.  I again, went over the whole issue with her.  She took a message for Angela Alan, the GENERAL MANAGER and said that Angela would be getting right back to me.  Well its offically been one week and guess what?  No call back from this joke of a company.

I called the main number 866-843-6328 at 2:30 today and the phone just rang and rang................NO ANSWER!!!  PROBABLY OUT OF BUSINESS.  AND I'M STUCK WITH A $3,000 MOVING COST!  TWICE WHAT I HAVE EVER SPENT TO MOVE!!

BEWARE

DO NOT USE THIS COMPANY!  I AM WARNING YOU, YOU WILL BE VERY VERY SORRY IF YOU FALL FOR THE SALES PITCH AS I DID AND MANY OTHER PEOPLE COMPLAINING ABOUT THEM TOO.