Complaint Review: Medco Health Solutions Of Dallas - Dallas Texas

I apologize that you did not understand the specifications of you brnefits. A prescription is a legal document that cannot be changed the dr can't even scratch off an error they have to write a new rx. If you mail your rx to us and your dr states to dispense 1 pill we will still charge you your mail order 90 day copay because this is what your copay is for any med you mail to us to fill reguardless of qty so be sure all rx written will last you 90 days. As far as faxing your rx it has to be faxed from your dr ofc or we will not accept it

I have worked in the pharmacy field for years. What I can tell you when a company etc sets down to adopt an insurance policy for their employees etc this is actually another clause in the contract. I can tell you that a pharmacy makes money by filling as many pills as possible. So do they short you on purpose. That makes no financial sense. I can tell you that if 90days of a medication is 500.00 and your copay is 20.00 and a thirty day is 150.00 and your copay still 20.00, who is benefiting. Not the pharmacy, not you lets think about this who pays less either way that would be your i nsurance company. That is why these extra clauses are put into insurance contracts. It helps in the overall cost savings for your employer or benefit administrator. There are also federal laws as well as different state laws for every state governing prescription from how they are written to how they are filled. If your Dr writes for 30 a rph cannot take it upon themselves to up it because you believe it should be for more. It is the patients responsibility to make sure that you communicate with your doctor and check everything they write. It could be prescriptions or certain directions for care. Also just like medical insurance, and car insurance just because your benefit office carries one plan does not mean that is how all plans work. I have seen plans that will allow 30,45 60, 90 regardless of where or how you have had them filled. People really need to start reading their benefit booklets and taking responsibility for their health.

I have worked in the pharmacy field for years. What I can tell you when a company etc sets down to adopt an insurance policy for their employees etc this is actually another clause in the contract. I can tell you that a pharmacy makes money by filling as many pills as possible. So do they short you on purpose. That makes no financial sense. I can tell you that if 90days of a medication is 500.00 and your copay is 20.00 and a thirty day is 150.00 and your copay still 20.00, who is benefiting. Not the pharmacy, not you lets think about this who pays less either way that would be your i nsurance company. That is why these extra clauses are put into insurance contracts. It helps in the overall cost savings for your employer or benefit administrator. There are also federal laws as well as different state laws for every state governing prescription from how they are written to how they are filled. If your Dr writes for 30 a rph cannot take it upon themselves to up it because you believe it should be for more. It is the patients responsibility to make sure that you communicate with your doctor and check everything they write. It could be prescriptions or certain directions for care. Also just like medical insurance, and car insurance just because your benefit office carries one plan does not mean that is how all plans work. I have seen plans that will allow 30,45 60, 90 regardless of where or how you have had them filled. People really need to start reading their benefit booklets and taking responsibility for their health.

I have worked in the pharmacy field for years. What I can tell you when a company etc sets down to adopt an insurance policy for their employees etc this is actually another clause in the contract. I can tell you that a pharmacy makes money by filling as many pills as possible. So do they short you on purpose. That makes no financial sense. I can tell you that if 90days of a medication is 500.00 and your copay is 20.00 and a thirty day is 150.00 and your copay still 20.00, who is benefiting. Not the pharmacy, not you lets think about this who pays less either way that would be your i nsurance company. That is why these extra clauses are put into insurance contracts. It helps in the overall cost savings for your employer or benefit administrator. There are also federal laws as well as different state laws for every state governing prescription from how they are written to how they are filled. If your Dr writes for 30 a rph cannot take it upon themselves to up it because you believe it should be for more. It is the patients responsibility to make sure that you communicate with your doctor and check everything they write. It could be prescriptions or certain directions for care. Also just like medical insurance, and car insurance just because your benefit office carries one plan does not mean that is how all plans work. I have seen plans that will allow 30,45 60, 90 regardless of where or how you have had them filled. People really need to start reading their benefit booklets and taking responsibility for their health.

I have worked in the pharmacy field for years. What I can tell you when a company etc sets down to adopt an insurance policy for their employees etc this is actually another clause in the contract. I can tell you that a pharmacy makes money by filling as many pills as possible. So do they short you on purpose. That makes no financial sense. I can tell you that if 90days of a medication is 500.00 and your copay is 20.00 and a thirty day is 150.00 and your copay still 20.00, who is benefiting. Not the pharmacy, not you lets think about this who pays less either way that would be your i nsurance company. That is why these extra clauses are put into insurance contracts. It helps in the overall cost savings for your employer or benefit administrator. There are also federal laws as well as different state laws for every state governing prescription from how they are written to how they are filled. If your Dr writes for 30 a rph cannot take it upon themselves to up it because you believe it should be for more. It is the patients responsibility to make sure that you communicate with your doctor and check everything they write. It could be prescriptions or certain directions for care. Also just like medical insurance, and car insurance just because your benefit office carries one plan does not mean that is how all plans work. I have seen plans that will allow 30,45 60, 90 regardless of where or how you have had them filled. People really need to start reading their benefit booklets and taking responsibility for their health.

Well Thomas, You are one of the lucky ones. This company doesn't care one bit about its users. I have had nothing but trouble with this company and so has others who use them through my husband's company. Finally this year we'll be with a better drug provider. Medco has lost prescriptions, or take up to 5 weeks to fill one. They give my doctors hard times when it comes to faxing in a prescription. They keep your credit card and bill it without prior permission even though that option is checked NOT to bill until customer says so. They've shorted me by 45 days on a heart medication and wouldn't fess up to their mistake. My doctor had to re-write a prescription to cover Medco's blatant error. This is a bad company. Phone service sucks, I think the operators are trained to be cold and uncaring. I hope anyone who is considering the thought to use MEDCO to think again. They are simply a bad company!

I have used Medco by Mail for almost 4 years now, and your $36 copay requirement, when using Medco, seems to be the same as is mine: No matter HOW MANY DAYS or WHAT QUANTITY the Rx is written for, not to exceed a 90-day Rx supply,the copay is still $36. I get Asthma rescue inhallers one at a time (usually I need one rescue inhaller per year) and if I were to order ONE rescue inhaller from Medco the copay would be $36, but if I order ONE rescue inhaller from a local pharmacy the copay is $16. Where do you think I get my rescue inhallers from? Hint: Not Medco! Medco is great for obtaining 90-day Rx drug supplys because the local pharmacy would charge closer to an $80 copay for a 90-day supply. Sharon, you simply MUST read, understand, and follow any Rx plan's rules! If you are complaining now, wait until you get involved with one of those Medicard Part-D drug plans: they are all terrible scams on the public! And, yes, believe it or not, the drug store MUST, by law, dispense the Rx as written by the doctor. Sorry about that.