Dennis
Gloversville,#2Author of original report
Sat, August 23, 2008
Brenda said it all! Companies hiring cheap inexperienced labor and giving customers cheap lousy service! If they did their job the way they should, they wouldn't have these complaints however, we all know Brenda doesn't give a hoot about you and I as customers, she just has her sights set on Fridays Paycheck so she can PARTY all weekend! We all know the education these kids get today! They can't add two and two with a calculator!
Brenda
Coleridge,#3Consumer Comment
Sat, June 16, 2007
Ryan, you have kind of proven his point. 18 year old kids with zero authority who parrot the non service script. Anytime you are working the phones at "customer service" and don't provide any, you are going to get irate responses.
Ryan
Kingsland,#4Consumer Comment
Sat, June 16, 2007
I am an employee at express scripts (competitor of medco) and i am so glad that we all get treated the same. 1. Your INSURANCE decided to make you get your prescriptions at a 3 month supply, which usually saves you a months copay. 2. We assist you with getting your prescriptions through mail order, ONLY because your PLAN pays us. 3. Pressing "0" in the menu will usually get you a person. Don't reply back with "YOU PEOPLE" don't care. Why would we WANT you to not get your medication? why would we WANT you to die? When you call Medco, remember this: The person you are speaking to may only be 18-19. They do as they are taught. Don't be rude to us. *Yes i am fully aware that i do not work at medco, but express scripts is the same thing*