Vaughn
Gulf Breeze,#2Author of original report
Tue, May 08, 2012
My problem was an illegal termination fee. They said I had renewed my contract via a phonecall. I said I had not, but was charged a termination fee of $210 anyhow. I finally found a couple guys at the Social Media Team at Mediacom and they worked to get the records straightened out and I was refunded the $210 and a portion of the monthly fee that shouldn't have charged. Problem solved and money returned on 5/7. I'm 'whole' again.
Mediacom Support
Middletown,#3UPDATE Employee
Thu, April 05, 2012
Your frustration with the matter is completely understandable. I would be more than happy to review your account and get this issue resolved for you. Please send me an email with your account number or the phone number that was listed on the account to [email protected] and I will do everything I can to get this resolved in a timely manner.
-James
Mediacom Social Media Team
[email protected]