Complaint Review: Melaleuca - Idaho Falls Idaho

Melaleuca is the Best Company Out there that I know I am sorry that you experienced such encounter I do apologize but I came on board with Melaleuca in 2002 it ias the best thing i know out there It is NOT a perfect company like all else they make mistakes but i know for sure that have very professionals working with them I have met Frank and Belinda personally and they are some of the nicest people out there and as for the workers if you let Nick know I know something will be done about it and for further reference please before you start get the name or some other info on the one how you about to converse with so if a case like this happens you know who to complain. But Yes Melaleuca is the best I have seen Avon, Mary Kay, 4Life, Amway,Nulife and others but MELALEUCA INC. stands out and don't talk about the products they off the wall. In short I am apologizing for what occurred and sure it will be resolved.

You said "its a classic pyramid scheme -because they require you buy the product in order to sell it." No true. You can become a Melaleuca ME and be a "Direct Customer" meaning you can sell the products and NOT purchase the products yourself. You can even defer paying the $29 kit fee. In terms of "pyramid scheme" what is a pyramid scheme to you? maybe you mean something like Social Security. Where you pay in and they'll pay you later as new people enter the system is that what you mean? Oh. Warren Buffet second wealthiest man in America owns "The Pampered Chef" a MLM company. Have you ever purchased from AVON, Fuller Brush, Mary Kay or bought any Coke a Cola products? As they own MLM's. Pyramid schemes are illegal. Melaleuca is a $800 Million company and is 24 years old. Every single customer receives a written contract they SHOULD read! I guess there is a reason many people are poor and a $60 or $70 charge is hurting them in the pocket book. That's not the MLM's fault. That's the consumers fault for not educating themselves and taking advantage of all America has to offer them. Bottom line read the contracts and when having problems with double charges expect courtesy and you'll receive it.

This situation happened to me one month, however I had none of the issues of the person who wrote this review. Since I have worked in retail I understand that with one wrong click you can make mistakes and charge people twice. This is not intentional and the "they knew they did it" part means once it happens there is no immediate solution for the company. This is because BANKS have rules that must be followed and you don't have the ability to credit a charge until you get a "receipt number" to put on the credit and the BANKS can take 3 days to give this to the company that processed the credit card. Even big companies like Melaleuca. That being said, when I called I explained that I got charged twice and needed to know what to do. I could not afford two charges in one month. They explained they would credit my account but it could take up to 14 days. Again this is not the company doing it, ITS all about the BANK rules.

This situation happened to me one month, however I had none of the issues of the person who wrote this review. Since I have worked in retail I understand that with one wrong click you can make mistakes and charge people twice. This is not intentional and the "they knew they did it" part means once it happens there is no immediate solution for the company. This is because BANKS have rules that must be followed and you don't have the ability to credit a charge until you get a "receipt number" to put on the credit and the BANKS can take 3 days to give this to the company that processed the credit card. Even big companies like Melaleuca. That being said, when I called I explained that I got charged twice and needed to know what to do. I could not afford two charges in one month. They explained they would credit my account but it could take up to 14 days. Again this is not the company doing it, ITS all about the BANK rules.

This situation happened to me one month, however I had none of the issues of the person who wrote this review. Since I have worked in retail I understand that with one wrong click you can make mistakes and charge people twice. This is not intentional and the "they knew they did it" part means once it happens there is no immediate solution for the company. This is because BANKS have rules that must be followed and you don't have the ability to credit a charge until you get a "receipt number" to put on the credit and the BANKS can take 3 days to give this to the company that processed the credit card. Even big companies like Melaleuca. That being said, when I called I explained that I got charged twice and needed to know what to do. I could not afford two charges in one month. They explained they would credit my account but it could take up to 14 days. Again this is not the company doing it, ITS all about the BANK rules.

This situation happened to me one month, however I had none of the issues of the person who wrote this review. Since I have worked in retail I understand that with one wrong click you can make mistakes and charge people twice. This is not intentional and the "they knew they did it" part means once it happens there is no immediate solution for the company. This is because BANKS have rules that must be followed and you don't have the ability to credit a charge until you get a "receipt number" to put on the credit and the BANKS can take 3 days to give this to the company that processed the credit card. Even big companies like Melaleuca. That being said, when I called I explained that I got charged twice and needed to know what to do. I could not afford two charges in one month. They explained they would credit my account but it could take up to 14 days. Again this is not the company doing it, ITS all about the BANK rules.

In reply to Laurie's comment "the only way they make money - from the other distributors they sign up"... we are not "distributors" and do not sign up other distributors. We provide word of mouth referrals and anyone who signs up is a customer, not a distributor. BTW, it shows me as an "employee"... I am not an employee, per say. The category choices were limited. I work as an independent marketing exec.

But if they had a problem with double billing the week before (I placed an order last week and it went through fine, no double billing) chances are there are a few hundred, if not thousand people, who this ended up happening to. You called first thing Monday morning, so you didn't exactly give them an opportunity to call you. Everywhere double bills. It happens sometimes, often a computer glitch. It sucks, but it happens with every company everywhere at some time. I had a problem with my utilities when I first moved into where I lived where they would double charge me each month. It would take them 4-6 weeks to refund the money. It was frustrating, but I understand that it happens. I honestly think you're blowing things out of proportion a bit. I've been a customer with Melaleuca for a couple years now, and I treat it like most other companies. When you order something online, sometimes things get messed up. Sometimes when you go to the local grocery store they accidentally ring you up twice for something. Sometimes getting these problems taken care of takes a lot of effort, sometimes it's easy. But it's part of life. Oh, and report the employees and managers that you had problems with. When I lived by their call center they were REALLY REALLY strict about how you treated customers on the phone. If someone was rude or unkind you need to tell Nick, and ask him to forward it to the superiors of those you had a problem with. They'll reprimand and even fire employees for poor behavior on the phone.

I was contacted by several people trying to add me to their downline, problem was you could hear the desperation in their voices. When I even mentioned it was a scam pyramid scheme - they all tried to convince me otherwise - but like I said they were desperate and it came through loud and clear. Your Friend (so-called I would say) needed you to sign up to increase her downline because that is the only way they make money - from the other distributors they sign up.. its hard to find anyone that willing to buy their products because they have grossly sold their distribution rights - way too many people sell it now. its a classic pyramid scheme -because they require you buy the product in order to sell it.