- Report: #1310138
Complaint Review: Metro Pcs - Kansas city Missouri
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Author Confirmed
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Metro Pcs
4711 Troost Avenue Kansas city, 64110 Missouri, USA
Phone:
816~216~1253
Web:
www.homefacts.com
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Metro Pcs Phone Deals / Employee : Baha Momu The phone purchased was defective I returned it 3 days later for replacement got trickery & lies. No resolution Kansas city Missouri
On May 19, 2016 I accompanied by my brothers went to Phone Deals to take advantage of the switch to Metro pcs & get a free smartphone. I requested the LG k7 but told by employee Baha Momu it wasn't in stock. We thanked him & said we'd try another location.Baha then stated " I've called every store in town & none had the LG k7 in stock. I took him at his word & selected the Samsung Galaxy Core Prime but inquired a few days later when the Samsung began malfunctioning & found that statement not to be true. As said i returned the Samsung for replacement due to intermittent rebooting but was told by Baha Momu that the Samsung wasn't defective but the problem was my having the proximity sensor to close to my face.I accepted but doubted the explanation. I returned 2 days later to asked for a replacement which Baha Momu agreed to but stated id have to wait 14 days after purchase to receive a new phone & i had 11 days remaining before a replacement could be made. The Samsung continued malfunctioning i returned it once again this time a woman identifying herself as the store manager assisted me.She first talked with Baha then came to talk with me.I was lead to believe that Baha Momu actions were in compliance with Metro pcs policy but she would sell me an LG k7 for $50.00 she sensed my outraged then dropped the offer to $30.00 i refused. I contacted the manager Alfredo at the Kansas city, Kansas Rainbow Ave. location.Alfredo was of great assistance & went above & beyond to insure this situation be resolved fairly. He contacted corporate personel who stated they would inform the Metro pcs personel on Troost Avenue to replace my samsung. Alfredo gave me his business card with the corporate persons name on the back & stated a call will be made & my Samsung replaced. I again went to the Troost location to no avail. They acted as though they knew nothing of the coporate personel or a call received from corporate.To date I remain with a defective Samsung Galaxy Core Prime .
