- Report: #1391933
Complaint Review: Metro PC'S - Texas
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Author Confirmed
Why?
Metro PC'S
Texas, USA
Web:
Metropcs.com
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Metro PC'S Unauthorized changes to Bill. No Customer support. Verbal abuse & threats from Customer support. Texas
Metro Customer service is a joke. Unprofessional call center. They lie about billing. Changes were made to my account with out my permission. Nathan (the supervisor) was extremely rude. He kept calling me a liar about how much I was paying on my bill. He was to busy talking over me to hear what I had to say. He changed my bill without my permission, rhen told me that if I did not agree tobthe terms my next text would be an increase in my monthky billing. If this is what Metro pcs offers as support they should be sued. They charge my credit card 4 or 5 days early every month I'm also filling with the f.c.c. The change he made to my bill also deleted my text messages up to the day I spoke to him. HAve did not want me to send the proof of my payments. At least I was smart enough to take daily snap shots of my financial transactions with them over the past 9 months.
