- Report: #784605
Complaint Review: METROPCS CORP. - SACRAMENTO California
Reported By:
CLIFF -
SACRAMENTO, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
METROPCS CORP.
4801 Laguna Blvd., Elk Grove, CA 95758 SACRAMENTO, 95823 California, United States of America
Phone:
916 984-2500
Web:
http://www.metropcs.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
METROPCS CORP. Metropcs takes money from my bank account, then asks me for another payment for same timeperiod. SACRAMENTO, California
PAID my metropcs bill ON TIME AS ALWAYS. Metropcs for no reason REFUNDED, now asking for payment?!!!!
No idea why this happened. I checked with my bank and their statement shows I have monthly autopayment - and that Bank PAID. Two weeks later, Metropcs REFUNDED the money. Now demanding payment again. Both Payment and Refund show on my statement in the same month within weeks of each other. Phone service shut off. I cannot make calls - and I am stranded.
No idea why this happened. I checked with my bank and their statement shows I have monthly autopayment - and that Bank PAID. Two weeks later, Metropcs REFUNDED the money. Now demanding payment again. Both Payment and Refund show on my statement in the same month within weeks of each other. Phone service shut off. I cannot make calls - and I am stranded.
1 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
Mistake
#2Consumer Comment
Tue, October 04, 2011
It does appear they made a mistake when they refunded your money. However, once they found out this mistake they requested you to re-pay the amount. So while inconvenient, it is not a RipOff.
When the money was refunded, you probably thought "free money". Unfortunately, you should have realized that you wouldn't get free phone service and were probably going to have to re-submit the payment. At the very least you probably should have contacted them to see why they refunded the money.
