A.h.
Malden,#2UPDATE Employee
Tue, June 24, 2008
As of Spring '08, as a courtesy to customers who have purchased a replacement plan, Micro Center will now cover the manufacturers portion of the warranty in addition to extending it the additional 1 or 2 years. If you don't have a plan, you still have to go through the manufacturer, and they don't cover damage or abuse of course.
Sean
Lenexa,#3UPDATE Employee
Sat, May 31, 2008
The service plan you bought is called a "Replacement Plan". How it works is it will replace the unit if it stops working do to manufacturer defect, for example say your hard drive went bad after the 1 year manufacturer warranty, then the unit could be checked in to verify the problem and issue you a gift card for the amount you paid, minus the protection plan and taxes. The Replacement Plan would then be considered fullfilled and if you used the gift card to buy a new unit you would only have the manufacturer's warranty and would be offered the option to buy a service plan again. With XBOX 360s the situtation is different, every except the three red rings would be covered by the replacement plan after the 1 year warranty as the only issue that has a three year warranty is the three red rings. Service Net in this case can not warrant the issue as it is covered by the manufacturer warranty. All other hardware issues would be warranted by Service Net if they were the result of manufacturer defect and a warranted item as stated in the Terms and Conditions.