Just as in other complaints on this site.... Ordered a eureka vaccume cleaner AND additional battery pack in August... got the EXACT same response that has been posted here....they responded to 2 emails.....as in other complaints....then NOTHING.....now over 60 days later...nothing has been recieved....... I have contacted credit card company...... THIS STORE seems to be ONE BIG RIP OFF....the company that is listed on the charge is: S&E Marketing 19408592667 FL 33069