- Report: #764677
Complaint Review: Milanoo - Chengdu Select State/Province
Reported By:
Redwings1 -
Avon, Indiana, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Milanoo
3rd Floor Building B3 Software Park Tianfu Avenue Chengdu, 610041 Select State/Province, United States of America
Phone:
+00-86-28-655-541-92
Web:
www.milanoo.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Milanoo Customer Service won't respond to complaints Chengdu, Other
Report Attachments
I ordered a wedding dress for my fiance from Milanoo and received the dress with the wrong sash color. I have made several attempts to exchange the dress Invoice #en-uk1107090138_989 Purchase#252667. I contacted them through there on-line chat and chatted with Ashley she told me to go to this site http://www.milanoo.com/help/Submit-a-question-module-index.html download pictures of the dress and whats wrong with the dress. I have done that three times including contacting them through the on-line chat several times and have yet to hear from Milanoo.
My wedding is October 29th and I have to have time to do some altercations to the dress but at this point I can not even get them to respond and exchange the dress. The sash it came with is a very ugly gold color and is sewn into the dress so it is not like I can just take the whole dress apart to put the color of sash I want. My fiance and I ordered the dress with the champagne colored sash. I am very frustrated at the fact that the on-line chat tells me they will contact us via email with an authorization number and where to send the dress and to be patient but we get no response. I tried again today to contact them and now my messages wont go through nor can I get on-line chat to respond nor is the email address valid. Is there anything we can do?
My wedding is October 29th and I have to have time to do some altercations to the dress but at this point I can not even get them to respond and exchange the dress. The sash it came with is a very ugly gold color and is sewn into the dress so it is not like I can just take the whole dress apart to put the color of sash I want. My fiance and I ordered the dress with the champagne colored sash. I am very frustrated at the fact that the on-line chat tells me they will contact us via email with an authorization number and where to send the dress and to be patient but we get no response. I tried again today to contact them and now my messages wont go through nor can I get on-line chat to respond nor is the email address valid. Is there anything we can do?
