Laurie
Haslet,#2Consumer Comment
Fri, April 17, 2009
We ordered some of their Septic system product years ago, they then came back and tried to make us order a supplemental product that they claim was required because of the use of anti-bacterial soaps would cause the first product to not work. Even after we told them we did not use Antibacterial soaps and they said it did not matter and tried to scam us with the supplement. As far as the rebuttal - having a baby and then having the baby end up back in the hospital is a VALID REASON to request a refund... You cannot use a product if you are NOT AT HOME to use it. Some things cannot be avoided and this is one of them.
Ashley
Springfield,#3Consumer Suggestion
Fri, April 17, 2009
So you agreed to a free 30 day trial, you did not cancel within the 30 days, and are now upset because they billed you as you agreed to let them originally? having a baby does not release you from your obligations. Now you are trying to rip THEM off from what you agreed to.