Complaint Review: MiniMoves - Nationwide

I had a $15,000, 90+ year old dining set picked up in CA the 1st week of Dec. and was told the move should take 14 days or less. I was never given a call to set up delivery in Atl, but found out I had a date & time already scheduled when I called to gauge the progress of the move.

During delivery, December 28th (which I had to use PTO for), none of my pieces were padded, wrapped or otherwise protected in ANY way, every single item was damaged & two items were visibly broken. I am a reasonable person, I fully understand things happen. What I absolutely CANNOT abide is the deception that MiniMoves were attempting to get away with on my table. Someone, during the transit had attempted to "repair" my 90+ year old solid wood table by using a hammer, one nail & screw. This "professional repair job" further damaged my table far more than the original break did. What I find truly abhorrent is that if the "repair" had held, the movers would have put my table in my dining room believing that I would never be the wiser. After all, how often do you crawl under your table to inspect it? If I had used the table in that condition and it fell on me or anyone else the lawsuits would be outrageous.

I filed a claim & they had someone asses the furniture and determine what could be done about repairs, again I had to use PTO for this. A month later they were able to come out to fix my furniture, this was the 3rd time I had to take time off. While they were there we flipped the table over, of course, that was damaged as well. So the process started over. Take pics, file a claim, wait to approve repairs, take off work so they could pick up the table. I took off work a 5th time for delivery of the table on March 30, this means moving my dining room took almost 4 months!

While all this was going on I had advised my credit card to not pay them until the work was done. Luckily I have always paid my bills in full and on time so mastercard was willing to work with me and let the charge hold on my account while not accruing interest for a month. When the card came due the second month Mastercard said my only recourse was to reject the charge and let them rebill me again once all work was done. I did everything in my power to do right by minimoves at this time. I made the CEO & VP aware that I had to reject the charge right now but in every email to them I have mentioned I will pay the FULL charges once all my work was completed. There was no malicious intent behind my reasoning other than I have never paid an interest charge and have no intention of starting to now over an issue that is not my fault, in fact, I am 100% the victim. Instead of understanding that or having any compassion they rejected it so I am stuck paying the bill while I have no furniture, this leaves me no recourse if they never give me back my items or do not repair them sufficeintly.

They claim (in writing) this is b/c "at the time of pick up" I elected "valuation coverage" (which by the way was an additional charge to my original quote). I have asked 3 times now (twice by written request) for the document I signed at pick up making the election. All three times I have been refused. That is b/c MiniMoves and I both know that document does not exisit. I was not there at the pick up and therefore never could have made that election. Right there is enough to show they lie and manipulate their prices.

I have had multiple contacted the CEO, VP, claims & Whitney with Quality Assurance.  

I have asked at least 3 times that they condemn "repairs on the road", they refuse. So I believe they find the practice acceptable as long as they don't get caught. Who knows what other "handyman work is out there barely hanging on. Mini moves doesn't care though.  I also feel they owe me for my missed time at work for the 4 extra times I had to take off work accumulating in 10 hours of missed pay! Also for prolonging a 2 week move into 4 months!