I ordered a T-shirt that looks like it was burnt by the steamer when they pressed the lettering on it. It has a big dark gray rectangle the size of the machine on the front and the back of the shirt. They said they would send a new shirt. I waited and waited then emailed again and again and they said they were sorry for my frustration needed the picture again so I sent the picture and then waited and waited . Then I asked for a tracking number and was never given one. I asked for a refund and they said it was too late. https://www.heart.charmonline.com/ [email protected]I ordered a T-shirt that looks like it was burnt by the steamer when they pressed the lettering on it. It has a big dark gray rectangle the size of the machine on the front and the back of the shirt. They said they would send a new shirt. I waited and waited then emailed again and again and they said they were sorry for my frustration needed the picture again so I sent the picture and then waited and waited . Then I asked for a tracking number and was never given one. I asked for a refund and they said it was too late. https://www.heart.charmonline.com/ [email protected]