Never trust a law firm which employees a bunch of ghetto girls as key decision-makers in their "intake" department. If you sound too intelligent and knowledgeable to these girls, the firm will not take your case.
These apparently low wage, underskilled workers speak slang and incorrect English to potential clients over the telephone and can barely spell as evidenced by their having to ask you how to spell simple words.
It is a very unprofessional and poorly managed law firm, to say the least.