- Report: #15993
Complaint Review: MRA Video / Girls Gone Wild - Hollywood California
-
Author Not Confirmed
Why?
MRA Video / Girls Gone Wild
P.O. Box 150 Hollywood, 90078 California, U.S.A.
Phone:
323 965 8710
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Unauthorized charges for Girls Gone Wild DVD'sFOX 6 investigative reporter John Mattes first broke the story how Girls Gone Wild was marketing videos for only $9.99 consumers found the company tacking on huge fees. Thousands of consumers called it a rip-off on ripoffreport. After our story aired an attorney sued calling it deceptive advertising. Video part 1 Video part 2
GGW/MRA Video
Po Box 150
Hollywood, Ca. 90078
323 965 8710
Placed a one time order from a TV spot around April 2, 2001 for the Girls Gone Wild DVD.
My American Express Card was charged for the $23.97 on April 2, 2001.
The DVD's arrived several weeks later.
This was the end of my authorization.
Later another DVD with no sound showed up. Which I thought was the "bonus" video mentioned when I placed my one time order.
Then two months later on June 6, 2001:
My card was charged again for an unauthorized amount of $23.98 Reference number 00002274.
Then July 10, 2001
Another unauthorized charge on my card for $23.98 reference number number 00005278.
no Charge August 2001.
Then September 12, 2001:
Another unauthorized charge on my card for $23.98 reference number 00002163.
Then October 15, 2001
Another unauthorized charge on my card for $23.98 reference number 02800363.
Then November 15, 2001
Another unauthorized charge on my card for $23.98 reference number 031900270.
Then December 18, 2001
Another unauthorized charge on my card for $23.98 reference number 035200218.
Since these charges were not authorized by me and since I have also discovered this pattern of billing customers without their consent, credit my american express account for the $143.88
The account (now changed) was XXXX XXXXXX XXXXX expiration 02/02.
Scott Downs
Suffolk Associates LLC
P.O. 1540
Lincoln, NH. 03251
fax XXXXXXXXXXXXXX
Your web site states that the customer is to define the quanity of your product. I was not told this was a "club" or there were reoccuring charges.
I authorized a one time charge for the original Girls Gone Wild DVD's.
Attached is your web site page (http://www.girlsgonewild.com/questions_order.html) excerpt: "
Q: How do I reach customer service if I have a problem with my order or just a concern in general?
A: You may call (323) 965-8710 or send a written correspondence to: GGW/MRA Video, P.O. Box 150, Hollywood, CA 90078
Q: Can I order by check or Money Order?
A: Yes. Send your Check or Money Order to: Girls Gone Wild, P.O. Box 150, Hollywood, CA 90078 (please don't forget to specify the product, quantity and VHS or DVD with your order.) "
Scott
Lincoln, NH
Po Box 150
Hollywood, Ca. 90078
323 965 8710
Placed a one time order from a TV spot around April 2, 2001 for the Girls Gone Wild DVD.
My American Express Card was charged for the $23.97 on April 2, 2001.
The DVD's arrived several weeks later.
This was the end of my authorization.
Later another DVD with no sound showed up. Which I thought was the "bonus" video mentioned when I placed my one time order.
Then two months later on June 6, 2001:
My card was charged again for an unauthorized amount of $23.98 Reference number 00002274.
Then July 10, 2001
Another unauthorized charge on my card for $23.98 reference number number 00005278.
no Charge August 2001.
Then September 12, 2001:
Another unauthorized charge on my card for $23.98 reference number 00002163.
Then October 15, 2001
Another unauthorized charge on my card for $23.98 reference number 02800363.
Then November 15, 2001
Another unauthorized charge on my card for $23.98 reference number 031900270.
Then December 18, 2001
Another unauthorized charge on my card for $23.98 reference number 035200218.
Since these charges were not authorized by me and since I have also discovered this pattern of billing customers without their consent, credit my american express account for the $143.88
The account (now changed) was XXXX XXXXXX XXXXX expiration 02/02.
Scott Downs
Suffolk Associates LLC
P.O. 1540
Lincoln, NH. 03251
fax XXXXXXXXXXXXXX
Your web site states that the customer is to define the quanity of your product. I was not told this was a "club" or there were reoccuring charges.
I authorized a one time charge for the original Girls Gone Wild DVD's.
Attached is your web site page (http://www.girlsgonewild.com/questions_order.html) excerpt: "
Q: How do I reach customer service if I have a problem with my order or just a concern in general?
A: You may call (323) 965-8710 or send a written correspondence to: GGW/MRA Video, P.O. Box 150, Hollywood, CA 90078
Q: Can I order by check or Money Order?
A: Yes. Send your Check or Money Order to: Girls Gone Wild, P.O. Box 150, Hollywood, CA 90078 (please don't forget to specify the product, quantity and VHS or DVD with your order.) "
Scott
Lincoln, NH
1 Updates & Rebuttals
Adam
Hollywood,California,
Why Let it go on?
#2Consumer Suggestion
Thu, March 28, 2002
After the fisrt month of "unauthorized" charges why didn't you call the telephone number on your credit card/bank statement and talk to the customer service department?
