Mark
Hereford,#2REBUTTAL Owner of company
Tue, August 12, 2008
The Total cost of this transaction was refunded in full. Here are the transaction details. Http:www.mtechuk.com/refund.html All Emails were answered and Phone calls were returned. Jeffrey did not send a Becm for repair. I sent him one via courier. Problems arose when the courier bill changed from 90 to 210 for sending and then a tax charge of 180. (I presume this was calculated from the insurance value on the customs invoice) Including the Becm cost, it totalled 650 for an item I had sold for 260. When the courier would not correct the value of the Becm i asked them to send it back so the invoice could be corrected and the Becm resent. To date I have not had it back. I always have and always will return Emails. There were communication problems when Jeffrey would either call early hours in the morning or late at night probably not taking into account the time difference of 8 Hours. When I would return calls often I would fail to get through. When we spoke Jeffrey said he was in the Mountains in California and his phone connection was sketchy. I only had his Email address and a Skype number which would always go to voicemail. He also made calls over the 2 bank holiday weekends when I was closed but again I returned the calls and emails. It is a shame how someone can set out to destroy someone's reputation by not updating a report as the transaction was refunded in full and I regret and have apologised for any trouble this had caused. It is certainly not the way to conduct business. I always follow every land rover fault through to the end so the customer has a running vehicle. This transaction regrettably failed because of customs, time difference and communication problems. I have sent Becms out all over the world but because of the failings with this transaction I will now only deal with the UK.