- Report: #778364
Complaint Review: My Computer Works - Internet
Reported By:
Alice -
Hempstead, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
My Computer Works
Internet, United States of America
Phone:
Web:
www.mycomputerworks.com
Categories:
Business Rating:
(0)
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My Computer Works billed me for a job they were unable to do, Internet
A tech came to my house to remove a virus from my computer. He claimed he was running diagnostic test s to find the virus. He opened up my computer and took something out and told me it didn't serve any purpose.Then he told me my computer was fixed. When he left I noticed the sound was not working on my computer so I called him back. I was then told that there was probably a loose wire so I checked everything. There was no loose wire and now i have no sound which was initially not the problem. I was billed for $398.00 and my computer is still not fixed. Now i must pay out more money to get something fixed which was not initially broken. This company is a real ripoff and I would never advise anyone to use them unless you just have money to throw away.
1 Updates & Rebuttals
Matt Bauer
United States of AmericaPlease Contact Me
#2REBUTTAL Owner of company
Tue, September 20, 2011
My name is Matt Bauer, Customer Service Manager with My Computer Works.
First of all, I'd like to express my most sincere apologies for your experience.
We have searched our onsite ticket database for your particular service call and cannot seem to find it. Please contact me at 480-240-9800 (local AZ) or 877-629-6972 (toll-free) or send me an email at [email protected]. I would like to explore the full details of your experience and make it right.
Once again, my apologies for the trouble you've experienced. I hope to hear from you soon.
Sincerely,
Matt Bauer
