I called in the early afternoon and was told a tech could fix my computer that day. An appointment was made for 4:00. At 4:15 I was called saying they could not come our that day I would have to wait until tomorrow. If I wanted next day service I had a lot of other choices at a much lower price and I would not have wasted my day. They will charge you if you cancel an appointment but they do not give their customers they same consideration. I think they were dishonest with their promise for same day service.