- Report: #783091
Complaint Review: My Computer Works - Scottsdale Arizona
Reported By:
L8blumr -
Las Vegas, Nevada, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
My Computer Works
7975 N Hayden Rd #C-320 Scottsdale, 85258 Arizona, United States of America
Phone:
480-240-9800
Web:
www.mycomputerworks.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
My Computer Works Total rip off Scottsdale, Arizona
My Computer Works is nothing but a rip off. In March 2011, I paid $300.00 for one year of unlimited service to protect against computer viruses, etc. I've had difficulty getting any help from them any time that I needed assistance. Yesterday (9/28/11) when I called to request assistance with a virus, I was told to make an appointment for the following day (9/29/11) at 2:00pm.
It is now nearly 6:30pm - no help. he receptionist (Sarah) has stopped answering my calls - however when I used a different phone (different phone number), she answered right away, but then hung up on me 3 times. I have not been rude, but simply inquiring whether I will be assisted tonight or not. My time is precious, however every time I have to call them, I waste hours.
I have read numerous reviews that report this company has more business than they can possibly service, and that they don't care about customers who have been with them for a few months, since they refuse to give refunds.
Buyer beware!!! I would definately recommend looking further! Surely there are honest computer repair companies out there somewhere.
It is now nearly 6:30pm - no help. he receptionist (Sarah) has stopped answering my calls - however when I used a different phone (different phone number), she answered right away, but then hung up on me 3 times. I have not been rude, but simply inquiring whether I will be assisted tonight or not. My time is precious, however every time I have to call them, I waste hours.
I have read numerous reviews that report this company has more business than they can possibly service, and that they don't care about customers who have been with them for a few months, since they refuse to give refunds.
Buyer beware!!! I would definately recommend looking further! Surely there are honest computer repair companies out there somewhere.
1 Updates & Rebuttals
Matt Bauer
United States of AmericaWe Apologize for the Recent High Call Volume
#2REBUTTAL Owner of company
Mon, October 03, 2011
My name is Matt Bauer, Customer Service Manager with My Computer Works.
I would like to express my most sincere apologies for your experience. We have recently experienced an unusually high call volume, but we are continually working to upgrade our technician workforce and lower our call times. We very much appreciate your patience. Please contact me at 480-240-9800 (local AZ) or 877-629-6972 (toll-free) or send me an email at [email protected] if you have any questions or would like to discuss any further issues.
Once again, my apologies for the trouble you've experienced.
Sincerely,
Matt Bauer
