- Report: #726414
Complaint Review: MyDailyDeals.com - Internet Internet
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Author Confirmed
Why?
MyDailyDeals.com
17015 Park Row Internet, 77084 Internet, United States of America
Phone:
800-230-3469
Web:
http://www.mydailydeals.com/houston-tx
Categories:
Business Rating:
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MyDailyDeals.com Non-existant customer service - no response! Internet
I've contacted MyDailyDeals via the "contact us" form 5 times and also left a message on the discussion boards and emailed someone named Myron directly twice. - No response to all.
I purchased 2 my daily deals vouchers for Zenquilatea on 4/12. $39 for a 1 hr signature massage & back exfoliation and $17 for a 1 hr foot massage. I used the 1 hr signature massage voucher on 4/23/11.
I am very dissatisfied with the services that Zenquilatea provided with the massage. I did not see any massage therapists license in the massage room. When the therapist worked on me, it was something I have never experienced before and I get regular massages at least once every 2 months. The therapist removed the sheet that was covering my behind and left me completely exposed and wasn't even working on that area, she was working on my calves. Then when she re-covered my behind, she only covered half of my behind leaving the top half exposed. She then climbed on top of me and straddled my back. A second time she climbed on top of me and put her knees in my behind and her elbows on the tailbone part of my back, putting her entire weight on me. She massaged in an area that I have never been massaged. It hurt a lot. She worked on the bone, not any muscle. When I flipped over and layed on my back, she began rubbing on my ears and put her fingers in my ears, no masage, just rubbing the skin back and forth. She then massaged the throat area which felt like I was being choked. Lastly, she started to compress my chest area, pushing on it, I had to tell her to stop because it hurt immensly. She was pressing hard on the area right above my breasts and told me it needs to be relaxed.
I've never experienced a massage in this way and with the way she performed her massage is not a licensed technique in the state of Texas. Just the act of climbing on top of me is enough to warrant notice on behalf of the state and the way I was exposed could also warrant the removal of her license.
I contacted MyDailyDeals to request a full refund of both vouchers as I do not wish to return to this establishment. No responses to any of my emails. No customer service or guarantees on the quality of your service. I cannot request a refund from the salon as I did not pay them, the refund must come from the voucher company. I experienced a similar issue with one of the establishments that did not honor a voucher. It took nearly 2 weeks to get a response and very lucky to get a refund. With the situation, I am very dissatisfied with MyDailyDeals' response. Do not recommend!
I purchased 2 my daily deals vouchers for Zenquilatea on 4/12. $39 for a 1 hr signature massage & back exfoliation and $17 for a 1 hr foot massage. I used the 1 hr signature massage voucher on 4/23/11.
I am very dissatisfied with the services that Zenquilatea provided with the massage. I did not see any massage therapists license in the massage room. When the therapist worked on me, it was something I have never experienced before and I get regular massages at least once every 2 months. The therapist removed the sheet that was covering my behind and left me completely exposed and wasn't even working on that area, she was working on my calves. Then when she re-covered my behind, she only covered half of my behind leaving the top half exposed. She then climbed on top of me and straddled my back. A second time she climbed on top of me and put her knees in my behind and her elbows on the tailbone part of my back, putting her entire weight on me. She massaged in an area that I have never been massaged. It hurt a lot. She worked on the bone, not any muscle. When I flipped over and layed on my back, she began rubbing on my ears and put her fingers in my ears, no masage, just rubbing the skin back and forth. She then massaged the throat area which felt like I was being choked. Lastly, she started to compress my chest area, pushing on it, I had to tell her to stop because it hurt immensly. She was pressing hard on the area right above my breasts and told me it needs to be relaxed.
I've never experienced a massage in this way and with the way she performed her massage is not a licensed technique in the state of Texas. Just the act of climbing on top of me is enough to warrant notice on behalf of the state and the way I was exposed could also warrant the removal of her license.
I contacted MyDailyDeals to request a full refund of both vouchers as I do not wish to return to this establishment. No responses to any of my emails. No customer service or guarantees on the quality of your service. I cannot request a refund from the salon as I did not pay them, the refund must come from the voucher company. I experienced a similar issue with one of the establishments that did not honor a voucher. It took nearly 2 weeks to get a response and very lucky to get a refund. With the situation, I am very dissatisfied with MyDailyDeals' response. Do not recommend!
1 Updates & Rebuttals
Lisa
Katy,Texas,
U.S.A.
After nearly 3 weeks, a MyDailyDeals issued a refund
#2Author of original report
Wed, May 11, 2011
After nearly 3 weeks, 4-5 messages via their "Contact Us" page, 2 postings on their discussion boards and 3 emails to their customer service rep I received a full refund for both vouchers purchased and a $10 credit to my account. It took sending an email to their Facebook page and then lastly, leaving a message on their Facebook Wall to receive a response. The day after I left the message on their wall I got a message from one of their Rep's Ann. She apologized for the service I received from the salon and a refund would be issued plus a $10 good faith credit on my account. I am satisfied with the full refund and credit but disatisfied with the response time of customer service. It should not have taken nearly 3 weeks just to respond. Even if they had to investigate my claim, they should have responded after my first contact to let me know they were looking into it or to even just say they received my email (and not an automated response). It's so easy to remedy this issue, make customer service first and you'll have return customers. Run a business with honest integrity and not denial and ignoring customer issues. Buying time with silence doesn't do anything but ruin your relationship with your customer.
