Here is their latest msg to me (I have never responded after the first time to try to see my friend's photo:
(from fanbox:)
Please note that not paying your IPL processing fee may result in losing your IPL account (current balance: $1,000.00) and current earnings of $1,219.98 since you started utilizing IPL.
Need help paying your processing fee? Learn how or talk to an expert volunteer.
Jessica Martinez
FanBox Billing Department