Complaint Review: Naq Games - Laguna Hills California

It is not wrong to state facts. Our legal counsel has made it very clear that it is wrong and illegal to distort the facts and attack a company's reputation with slanderous comments. It is illegal and unethical to accuse an organization of doing something that they did not do. It's that simple.

It is not illegal nor wrong to state opinion or facts to events that happened to a person. Mr. Dipaolo may continue to make all the threats that he wishes. I'm tired of dealing with such people. Maybe he should seek the opinion of someone of authority before writing such ridiculous remarks. He made one attempt to contact me the day after Easter to which I was with family for the holiday. He was sent an email in writing with my final response, and the proof of receipt is there. I will not waste anymore of my precious time on him. All that has been said on my behalf is of my opinion and personal belief to my experience! I no longer wish to do business with his company which has clearly been stated.

It is very interesting that her initial lies are no longer issues. She knows we have the facts and that she was outright lying in her attempt to hurt our reputation and commit extortion. Her newest lie is that we did not disclose her job responsibilities. We sent her an email that specifically outlined her job responsibilities before we even spoke to her. No one in their right mind would accept a job without knowing an overview of their job responsibilities. She new what the job consisted of and we have caught her in another lie. She keeps digging herself a deeper hole every time she writes about her concerns. Another lie is that we had a 5-minute conversation. Phone records will show approximately 20 minutes initially and another 5-10 minutes later that day to reconfirm and switch credit cards. In addition, we were in communication with her via email for several days before the final interview took place. She even wrote this comment in her email before she interviewed and after she read about her job responsibilities: I feel that I would be a great asset to the team with my past experience in the business industry and my personal need to be competitive especially when it comes to games. Let's just say, I have a Knack for it. I believe its important to have a job that you love and who doesn't love to play games? As you can see, there was plenty of communication before both parties agreed to work together. She is acting like we physically forced her into a working agreement. No one enters into a contract with us unless they specifically say they are ready to work and have no further questions. She obviously takes no responsibility for her own actions. Every time we address her concerns and expose her dishonesty, she tries to make up new lies and concerns. Another new lie is that we heard from her before she wrote this slanderous material. We spoke with her on a Tuesday and she promised to call us back with her thoughts. We never heard from her by phone or email before she wrote these ridiculous lies on Friday. We called her the following Monday and she never returned our call. Her slanderous comments will cost her a lot more than her deposit. We have more than enough evidence to file a slander lawsuit. Hopefully she will learn to take responsibility for her actions and not to slander an organization. We believe in handling issues in a diplomatic manner without attacking someone's character or reputation. Most people understand that sometimes you have to agree to disagree without it getting personal and ugly. We are proud that our product is in stores nationwide and will not tolerate her attempt to commit extortion and slander. We are happy to say that we do agree with her last comment, Let truth prevail.

The package they stopped that I was expected also included instructions on what the first 30 days of employment would consist of therefore why would someone commit to a contract before they knew what they had to do. No judge would force someone to work under circumstances where the employee was not informed of what the job consisted of. The explaination was in the package that never arrived. I was also told that the initial phone conversation was very laid back and not to worry when I expressed my concerns to the initial interview when Mr. Dipaolo had called me, as I was to call him when I wanted to proceed with the interview, I called telling him I would prefer a different time, he assured me he had simple questions and not to worry-- Well 5 minutes into it, Im tape-recorded into a 6 month non refundable deposit? Hopefully he tape-recorded my concerns as well and would like to share that with everyone. The package was sent and now I read yesterday it was stopped. With the endless telephone calls that resulted in no merchandise or refund, I got no where with the company. Now, after all this they say they will send merchandise, however, I've asked for a refund from day one choosing not to use the optional promotional cards. They could have gone about this in a much more positive way but chose not to. I have been waiting for the refund they said they would be sending me, for which I did request several times, including in writing for evidence twice, the last directly to Mr. Dipaolo and not to a general email. Therefore he states he has not heard from me, which indeed he has in writing. In order to pursue a slander suit there must be grounds. There are none here but clear examples of what has happened to me personally with backup proof I have on my end and witnesses to my phone conversations as well. Let truth prevail

The facts are that everything was set in motion and we were able to stop the UPS shipment. The contract was already established and we were willing to modify the contract to make her happy. Here are some more facts. This is the exact wording of her tape-recorded contract: Julie, do you understand that we will charge your credit card $980.00 for 2,000 promotional flyers at 49 cents each? her reply Yes. We even sent her a letter before we spoke, stating the promotional flyers were 49 cents each. She chose to order 2,000. It is interesting that she did not comment on the fact that she called 5 minutes after the contract was established to have us charge the $980.00 to a different credit card. The truth always prevails and we have the facts to back it up. Actually, she never misunderstood anything; she just changed her mind after she entered into the contract. We were trying to be sensitive to her concerns and chose to bend the rules for her. She showed no appreciation for us modifying her contract. If she did not want the promotional flyers in the first place, she should of never ordered them and agreed to a six-month working contract. Nobody has ever paid to be an employee with us and never will. If someone chooses to get the promotional flyers, they will receive a contract that includes a six-month refund offer. Once the contract has been agreed upon, then those are the terms of relationship. That is the concept of having a contract; so all parties are on the same page and are obligated to keep their promises. She promised to call us with her decision and never called. She also has refused to return our calls. Initially, we were willing to refund most of her deposit if she wanted to break her contract. If she wants the merchandise we will re-package it and ship it to her. She can have the merchandise, however, we are going to pursue her legally for her slanderous comments. We have all the facts in writing and on tape and will let our attorneys focus on the facts to show the courts that she was dishonest and clearly violated the law with her slanderous comments. We are honest people with a great product and will not tolerate anyone slandering our company!

Mr. DiPaolo had told me on that Monday when he claimed he received the email that he had already sent the package out that everything had already been set into motion and it was too late to cancel. Had he simply respected my request to cancel being he says I misunderstood, might it be because he didnt explain "clearly"? I indeed told him I would work for him, at NO cost, that I believed I should earn money and not have to pay it, to be an employee. Regardless of a paycheck, I should not have to give a deposit. In the tape-recorded conversation, very hesitantly (you hear it) it does not say, I will be charged the enormous amount of $980.00. Otherwise I can guarentee you I would have never agreed. Hence the confusion afterward and the reason for all the calls and cancellations of the credit cards, once he informed me after the fact that he would be charging me that amount. I never distorted the truth in anyway shape or form. I'm confident in my statements. I tried dealing in a civil manner with Mr. Dipaolo and still have not received my refund or merchandise he charged me for!

Mr. DiPaolo had told me on that Monday when he claimed he received the email that he had already sent the package out that everything had already been set into motion and it was too late to cancel. Had he simply respected my request to cancel being he says I misunderstood, might it be because he didnt explain "clearly"? I indeed told him I would work for him, at NO cost, that I believed I should earn money and not have to pay it, to be an employee. Regardless of a paycheck, I should not have to give a deposit. In the tape-recorded conversation, very hesitantly (you hear it) it does not say, I will be charged the enormous amount of $980.00. Otherwise I can guarentee you I would have never agreed. Hence the confusion afterward and the reason for all the calls and cancellations of the credit cards, once he informed me after the fact that he would be charging me that amount. I never distorted the truth in anyway shape or form. I'm confident in my statements. I tried dealing in a civil manner with Mr. Dipaolo and still have not received my refund or merchandise he charged me for!

Mr. DiPaolo had told me on that Monday when he claimed he received the email that he had already sent the package out that everything had already been set into motion and it was too late to cancel. Had he simply respected my request to cancel being he says I misunderstood, might it be because he didnt explain "clearly"? I indeed told him I would work for him, at NO cost, that I believed I should earn money and not have to pay it, to be an employee. Regardless of a paycheck, I should not have to give a deposit. In the tape-recorded conversation, very hesitantly (you hear it) it does not say, I will be charged the enormous amount of $980.00. Otherwise I can guarentee you I would have never agreed. Hence the confusion afterward and the reason for all the calls and cancellations of the credit cards, once he informed me after the fact that he would be charging me that amount. I never distorted the truth in anyway shape or form. I'm confident in my statements. I tried dealing in a civil manner with Mr. Dipaolo and still have not received my refund or merchandise he charged me for!

Mr. DiPaolo had told me on that Monday when he claimed he received the email that he had already sent the package out that everything had already been set into motion and it was too late to cancel. Had he simply respected my request to cancel being he says I misunderstood, might it be because he didnt explain "clearly"? I indeed told him I would work for him, at NO cost, that I believed I should earn money and not have to pay it, to be an employee. Regardless of a paycheck, I should not have to give a deposit. In the tape-recorded conversation, very hesitantly (you hear it) it does not say, I will be charged the enormous amount of $980.00. Otherwise I can guarentee you I would have never agreed. Hence the confusion afterward and the reason for all the calls and cancellations of the credit cards, once he informed me after the fact that he would be charging me that amount. I never distorted the truth in anyway shape or form. I'm confident in my statements. I tried dealing in a civil manner with Mr. Dipaolo and still have not received my refund or merchandise he charged me for!

It is unfortunate that someone must attack a company's character because they misunderstood what was clearly explained and decided to cancel after they had entered into a contract. She sent us a cancellation email to a general mailbox on a Friday night and her email was not read until Monday because we are closed on the weekends. We immediately responded by canceling the UPS shipment and calling her to resolve her concerns. She expressed that she still wanted to work for us. When she was originally hired she participated in a tape-recorded contract to make sure all the terms of her agreement were clear. We do this to make sure there are no misunderstandings and that all parties are on the same page. In her tape-recorded contract she stated that she understood that $980 would be charged to her credit card and it included a six-month refund offer. She also agreed in the tape-recorded contract that the deposit was non-refundable if she did not fulfill the terms of her contract. She ordered 2,000 promotional flyers at 49 cents each for a total of $980. She knew the total charge was $980 and even called back five minutes after the charge and said she wanted to switch the $980 charge to a different credit card. She gave us the new credit card and we voided the first credit card charge. It is unfortunate that she is not being truthful about this charge and her contract. Also, she did not cancel with us in 3 minutes, she emailed later that Friday evening and her email was not read until Monday. We are proud that we fully disclose all details upfront and are even willing to bend the rules to make people happy. We bent the rules for her and offered to refund most of her deposit immediately and the balance after she worked the six months. We only hire people that can commit to at least six months of working because we are trying to find serious people that are looking for long-term careers and are passionate about our product. She said that she would call us back with her final thoughts and let us know what she would like to do. She never called and chose to write this report, which is a distortion of the truth. Our company is all about FUN and making people happy. We believe in honoring our promises and fulfilling contracts. If someone chooses to break a promise and not honor their contract, we try to compromise and find a happy/fair resolution for everyone. She wrote in the letter above that she believes in our product and would like to still work for the company. We have now decided that she would not be a good fit for the company because of her irrational and negative ways of handling her misunderstanding. We have terminated her position and will wait to hear from her regarding this issue. If she would have handled this in a professional manner, we would of made sure she was happy and treated fairly based on the circumstances. Because she chose to distort the truth and attack our character with this complaint we are considering the possibility of filing a slander lawsuit. Our legal counsel may file a libel, extortion, slander and defamation lawsuit. Hopefully she will realize that handling things in a friendly and professional manner is the best way to resolve issues. Changing the facts and character assassination only gets you in legal trouble. Our company believes in keeping promises and accepting the consequences if you choose to break a promise. Unfortunately, not everyone believes in keeping a promise and accepting the consequences if they break them.