- Report: #1208048
Complaint Review: National Auto Division - Howell New Jersey
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Author Not Confirmed
Why?
National Auto Division
2323 Highway 9 North Howell, 07731 New Jersey, USA
Phone:
1-888-259-9199
Web:
www.nationalautodivision.com
Categories:
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National Auto Division use of fear tactics Howell New Jersey
Several months ago I was called by a woman who seemed to know that I drove a Ford and that it was soon to be out of my period of determing ownership. I was leasing the car, and I had several months left on my lease. My original thought was that this must be someone from Ford; I was in the midst of a project, and I had not paid much attention to the begining of the conversation. When I realized that the caller was trying to sell me a warranty on the vehicle, I said that I wasn't interested because everything on my car was warranted because I was leasing the vehicle. Shortly thereafter, I was switched over to another person, a man, who was obviously the "pressure person," or "the closer."
He asked me whether I was going to buy the car; I said perhaps, but if that were to happen, I would still have coverage through Ford and my own insurance policies. He began to tell me about the cost of ignition failures, tire problems, various motor problems, and so forth, and asked me how long I had owned my previous vehicle, which had also been a Ford. I tried to end the conversation, but it seemed impossible. He told me that a person of my age could soon find myself with serious problems without coverage on a vehicle. Insurance was cheaper than another car payment. Nothing worked and I became quite frightened that perhaps he was right. When I got off the phone, my husband said that this was type of pressure tactic was one that was often used on people in our age bracket (we are 70 and 73). The next day, I called Ford Motor Credit, as well as Northgate Ford where I was leasing the car, and the credit card compay where I had used the card.
Ford Motor said there was always protection on a leased card as did Northgate. My credit card company said there would be a complete investigation and my money would be returned; I turned in the car I had at the beginning of December, and I am now leasing a 2015 new car, and the new dealership (another Ford company) said this type of sales warranty is fraudulent as there is always protection on new and leased cars. I have called National Auto Division twice and left my number, and I receive no return calls. I have received two letters within the past 10 days. I advise anyone who receives phone calls such as this to just hang up. I worry that this huge bill of $2983. will affect my credit, and I am not sure how to stop these letters. I am now going to send them an e-mail as another means of trying to protect myself from any further damage. I have also advised my credit card company of National Auto Division's further processes to get money from me. They advise me that I am fine. I keep my fingers crossed.
2 Updates & Rebuttals
disbelief
Waynesville,Ohio,
answering phone number request/email
#2Author of original report
Thu, February 12, 2015
I called this morning to provide the name of the employee who spoke to me about the necessary "insurance protection" for my vehicle that was leased. I found the number last evening while I was going through some old papers. As usual, all I could get this morning was a "canned" message that kept repeating itself, just as I had received when I tried to call the author of the last letter for whom I left a message.
National Auto Division Customer Service
Howell,New Jersey,
I can help
#3UPDATE Employee
Wed, February 11, 2015
Hello. I have read this report and I would love some further information to investigate this further. Any representative of National Auto Division that is found to be upsetting consumers or not representing our company in a correct manner is punished serverly. We do not condone the behavio what the author of this report has alleged and I would love to get to the bottom of this. If the author can respond to me via email to [email protected], via phone at 800-430-4428. or this report with who they are, I can investigate this matter and remedy this for the consumer.
