- Report: #1086618
Complaint Review: National Parts Wholesalers LLC - Jacksonville Florida
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Author Not Confirmed
Why?
National Parts Wholesalers LLC
11554 Davis Creek Ct Jacksonville, Florida, USA
Phone:
888-593-2261
Web:
www.aesmodules.com
Categories:
Business Rating:
(0)
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National Parts Wholesalers LLC AES modules Dodge TIPM, dodge modules, rebuilt modules Jacksonville Florida
Purchased a rebuilt module for a 2011 Dodge Ram 1500 for $423.50. on August 30, 2013. I explained my situation and how bad I needed it. I explained I was renting a car for $235. a week. I was promised 5-7 days total to me. I called on September 6th to check on the progress since I had no contact at all post-purchase. The rep I dealt with Andy finally got on the phone after three calls and told me I never sent in the part number off my truck. I have their invoice that was mailed to me with ALL the information they asked me for on it. NO ONE called or emailed me asking me for any part number. I was pissed but okay. I got this part number off my truck and called them back with it. This Andy said okay 5-7 days from now. I called on September 13th to check on the progress. They now tell me the part didn't come in and it was due in soon, again no calls or emails from them whatsoever. I proceeded to cancel the order immediately and demand a refund. After waiting a week I finally got a refund in the amount of $322.24. I called them. This brainless rep Andy tells me they're charging me for work they did on the part they never got. I asked to speak to a manager and he tells me he is the manager. I told him I owned an ecommerce company as well as an Internet marketing firm. I asked him if he really wanted me to have to go through disputing my credit card and posting all these negative reviews on the Internet over $100. He said that there was nothing he could do for me. Put simply, this is a total crap company. They have no chain of command, no customer contact no sense of customer service whatsoever. No matter what your local dealer tells you, you are WAY better dealing with them then dealing with these clowns. I would highly suggest staying clear of these people.
In addition to the HUGE waste of time they cost me over $500. in rental car fees that could have easily been avoided. Luckily they're in Florida where I am based and have a very sharp, large law firm I deal with. Beware Andy and company, I gave you the option to avoid all this. As an added note, understanding the Internet and these reviews, I am quite certain the few positive ones are not real.
