Complaint Review: Naturalcures.com Kevin Trudeau Natural Cures - Internet

I ordered the book while I was in the hospital using the 800 number advertised on TV.

I was given a "free" trial membership to the website.

After I got out of the hospital, I attempted to log in so that I might cancel before I was charged a membership fee.

The password was rejected, so I requested the password through the online form. I received no email. I verified that it was not blocked by any filters. I requested the password more than 10 times over the course of a month and a half.

They charged $9.95 to my checking account on January 2, 2007.

I sent them the following email:

From: Amber XXXXX [mailto:[email protected]] (LAST NAME REDACTED)

Sent: Monday, January 08, 2007 11:37 AM

To: '[email protected]'

Subject: cannot log in

I am trying to log in for the first time. My email address is [email protected]. I have requested the password many times and have not received it. I have verified that it has not been blocked by any spam filters.

I have been unsuccessful in logging in and am requesting that you cancel my membership. I am also requesting a refund of $9.95 which has been charged to my debit card. I did not want the membership in the first place and have been unable to log in so that I would be able to cancel before you charged me.

I appreciate and enjoy your books, and I feel that they provide all the content I desire.

Respectfully,

Amber XXXXX

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I received no response. I sent a second email:

From: Amber XXXXX [mailto:[email protected]]

Sent: Thursday, January 11, 2007 12:55 PM

To: '[email protected]'

Subject: cannot log in

It has been three days since I sent this message and I have not yet received a response. Please do me the courtesy of acknowledging my email.

Thank You.

Amber XXXXX

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I received no response. I sent a third email:

From: Amber XXXXX [mailto:[email protected]]

Sent: Monday, January 15, 2007 12:38 PM

To: '[email protected]'

Subject: Please help. Your immediate attention is needed.

Yet another four days has passed and I continue to await a response to my request. If I do not receive a response within the next 24 hours, I will have no choice but to assume that you have no intention to provide customer service, and I will take appropriate actions with my bank to get my money refunded and to assure that you do not continue to charge my account. I will also be contacting the attorney general of my state and the state from which you do business.

24 hours is the generally-accepted amount of time considered reasonable for a response to a customer support request via email. I look forward to your response.

Respectfully,

Amber XXXXX

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I received no response. I sent a fourth email:

From: Amber XXXXX [mailto:[email protected]]

Sent: Thursday, January 18, 2007 12:53 PM

To: '[email protected]'

Subject: Please help. Your immediate attention is needed.

I am very unhappy to find that yet another charge for $9.95 was debited from my account on January 16th; A mere 14 days after the first transaction which I have blatantly disputed. I assume that you are not concerned at all that I am intensely aggravated by your complete lack of response regarding this issue, and I consider this second transaction to be nothing more than a fraudulent transaction placed to test the efficacy of the actions threatened in my prior email. Regretfully, I have not yet had the opportunity to take action due to a busy schedule, but the priority I have placed on this issue has now been elevated by this second transaction wrongfully debited from my account. I assure you I intend to settle this matter to my satisfaction.

Incredulously,

Amber XXXXX

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I then proceeded to dispute the transactions at my bank, cancel the debit card, close the checking account, and log on to ripoffreport and file this report. I will also be sending this information to the FTC, and the attourney generals as I had promised in the third email.

Do not give them your card number for online access. They will not allow you to discontinue your membership.

Amber

Renton, Washington
U.S.A.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.