Complaint Review: NCO Financial Systems - Horsham Pennsylvania

First of all Sharon, don't be intimidated by NCO. There have never been debtors prisons in the US. Check a history book if you don't believe me. Think about it: if you don't have money to pay, and NCO wants you to pay but threatents to put you in jail if you don't, who wins? I hope you kept a copy of the recorded message. Make multiple copies just in case. Call a good lawyer, your state AG and the FTC immediately. Not only is this a violation of the FDCPA, it's a felony to impersonate a law enforcement officer or govt official. I'm a controller for a branch office of a Fortune500 company, and NCO's behavior in this instance would result in immediate termination here and in most other reputable companies. NCO's poor reputation is based on numerous complaints like yours, but I'd wager to guess that the guy who did this is probably in his first week on the job as a phone jockey. He's also possibly a convicted felon, making minimum wage and trying to intimidate people over the phone. He has ZERO POWER to do anything, other than put it on your credit report. Please keep us posted, and good luck.

I have a great deal of experience with NCO. I am well acquainted with their legal counsel and their practices. I think they have become an out of control juggernaught that is in the stock business and not the collection business. They are not my friends but here is what I know. In an attempt to keep things like this to a minimum, many office have a Digital Audio Taping System that allows them to listen in on calls. There is a bounty on collectors that "step over the line". Their legal team and management truly do not want this kind of crap. They are publically traded and this isn't good for the bottom line. That said they are responsible for adverent behavior from their employees. If you still have the tape, you will find the their compliance department will be willing to listen and maybe pay you. You will also find that The Amercian Collectors Association will get involved should you decide to make that happen. Some years ago I was called from a collector, NCO had farmed out a purchased credit card debt to a collections agency. I never had the card and as a matter of licensing must have perfect credit. I won't bore you with details except to say the collector and the manager violated many laws. Generally I don't look to pound someone that does this, mistakes happen, sometimes it's an opportunity to train the collector. Because of the behavior of the manager and later their legal counsel (not NCO), it became clear the behavior was an acceptable pattern and practice from the top down. I pushed back hard and received a check for $5,000.00 without suit. Of course I understand the federal law, state law, licensing issues better than most. If you still have a the recording there will be a payday for you but not through that office.

Sharon, NCO is famous for this crap. Go to the FTC website and file a complaint. Also read the FDCPA while on that site and see how many violations they have engaged in. The FDCPA allows for compensation. However, they went one step further here! Impersonationg or alleging to be any form of law enforcement is a FELONY. I would file criminal charges. Did you keep the messages? Go to BudHibbs and read all about NCO and all of the illegal activities they participate in. Have fun and get paid!

IT SOUNDS LIKE THIS COMPANY NEEDS SOME WALL-TO-WALL COUNSELING. IN THIS RARE INSTANCE, NOTHING SHORT OF THIS WILL ACHIEVE RESULTS. BUT, I SUGGEST THAT YOU DO IT ONLY IN YOUR MIND. AND RELAX. THEN CALL AN ATTORNEY AND FILE A LAWSUIT AGAINST THEM.