Don
Belleville,#2Consumer Suggestion
Tue, July 24, 2007
NCO Financial Service is a debt collection agency. They were running an automated voice recognition program. My company uses something similar. This program is a way to generate contacts, and to find out if the number they are calling is a wrong number. No matter which button you press in the automated system, it is supposed to put you through to an agent. Yes, I agree that they should apologize for calling a wrong number purely out of courtesy. Keep in mind, they are usually calling a number that was given to them as a way to reach who they are looking for. Once they find out they do not have the right person, the calls should stop.