- Report: #1233773
Complaint Review: NCR Merchant Solutions - Nationwide
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Author Not Confirmed
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NCR Merchant Solutions
Nationwide, USA
Phone:
800-859-5965
Web:
www.worldpay.com
Categories:
Business Rating:
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NCR Merchant Solutions Worldpay Impossible to Cancel Nationwide
They keep billing me and won't stop after several calls. Customer service is repeatedly "unavailable". Do not use these guys, they used to be good, but if you ever have a problem - they are useless.
In January of 2015, I called Worldpay at 800-859-5965. I spoke with them and also NCR Merhcant Solutions, who they transferred me to and they either are the same company or contract with each other. I called to transfer service to the new owners of my business.
It was made clear that my service would end and the service with the new owners would start on February 9th. The new owners started service with Worldpay on that day, it was a Monday.
However, Worlpay billed me for all of February, March, April, May... At first, I assumed these were just remaining bills. However, every month I kept getting the minimum statement fees - bills were $50+.
I called, in April, once I realized what was happening and after an hour on hold, was disconnected.
I called back and waited again - only to find out that (according to them), the new owners never started up service with Worldpay and that they have no record of that. I explained that this was incorrect and that I would like to cancel my service. The agent said he could not help and hung up.
After confirming with the new business owners that they were using Worldpay, I called back and explained that I would like to cancel the account and that I was upset that I had given them new business and yet they were still charging me. Although they had already overbilled me by over $100 - they could only credit me $50 and cancel the charges from then on. However, since then, they have already direct debited over $75 from my account. I have to close my bank account. Thankfully $200 of which I've paid them extra this year is not too much, but its annoying and poor customer service.
They are not helpful, and currently nobody can even answer their phones for any kind of support. Really its not that much money, but really, how difficult is it to cancel an account or having the correct information about your customers? For these guys - its impossible.
DO not use Worldpay or NCR.
1 Updates & Rebuttals
WorldPay Customer Impact
Georgia,USA
Worldpay US, Inc.
#2UPDATE Employee
Tue, June 09, 2015
Hi. We apologize that you are having difficulty reaching someone in the call center to deactivate your account and would like to address your concerns. Please provide us with your merchant ID and contact information by emailing [email protected] and we will reach out to you to discuss further.
