- Report: #454321
Complaint Review: Net Quote - Denver Colorado
-
Author Confirmed
Why?
Net Quote
netquote.com Denver, Colorado, U.S.A.
Phone:
800-795-2886
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Net Quote Fraudlent billing Denver Colorado
I signed with Net Quote for leads and asked for $3 non-premium leads. They use automatic biling which means that they can bill whatever they want and get the money without notice.
This is exactly what they did. Instead of charging me $3 a lead they charged me $15 a lead and automatically charged my account. I have sent them 8 emails and even talked to thier representive Jose.
Basically, Jose let me know that it was okay for them to charge whatever they want and they have little or not interest in solving the problem. I can't imagine that he has an insurance license because doing this to an insuance client would get you put in jail!
Merl
Bellevue, Ohio
U.S.A.
This is exactly what they did. Instead of charging me $3 a lead they charged me $15 a lead and automatically charged my account. I have sent them 8 emails and even talked to thier representive Jose.
Basically, Jose let me know that it was okay for them to charge whatever they want and they have little or not interest in solving the problem. I can't imagine that he has an insurance license because doing this to an insuance client would get you put in jail!
Merl
Bellevue, Ohio
U.S.A.
1 Updates & Rebuttals
Merl
Bellevue,Ohio,
U.S.A.
I complained too soon!
#2Author of original report
Fri, May 29, 2009
Okay, it is time for me to fair to NetQuote. King Pennington who is an executive at NetQuote (perhaps the President or owner) contacted me about my account. He apparently spends his weekends going thru emails from and to his customer service department. When he saw my emails, he sent me an email and he called me. Unfortunately, he had to leave a message but I did call him back. He could not have been more gracious. He emphasized that he wanted to solve the problem and that he would like my continued business. He is absolutely a man of his word. He gave me a credit for $65.10 MORE than the disputed amount. I am very chagrined that I filed a report in the first place. Please undestand that I never had any problem with their product just thier customer service. Now, that I know the name of the boss, I am not the least bit worried about customer service!
