- Report: #1277461
Complaint Review: NetSpend - Austin Texas
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NetSpend
701 Brazos St Austin, 78768 Texas, USA
Phone:
(866) 387-7363
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NetSpend Corporation Netspend high-jacked my money after I called to stop a payment. They canceled my card, stopped the payment, but then NetSpend KEPT MY MONEY! Austin Texas
I was looking for a house to rent and I responded to an ad on craigslist and my call was forwarded to an Anchor House Financial agent that claimed I could get into a forclosed house with no money down that he could provide me with hundreds of houses that are available if I would sign up with his company's website. He gave me a 5 bedroom house address in Las Vegas and encouraged me to go there and check it out. I did go to a 7-11 store and loaded $212.00 on a brand new NetSpend prepaid card. I called him back and gave him my card information. and then I received a link via my email to Anchor House Financial's website. After forowing the promps I realised that this was a bogus website and that I had problably been a victum of a scam. I then investigated the five bedroom house address on the Clark County Assessors webpage and found that there was no such house that it was infact a bogus address. I then checked on Anchor House Financial for business complaints and there was plenty of scam reports posted.
I immediately called Netspend to notify them, and requested an immediate stop-payment. Netspend advertises fraud protection on there website. I was assured that it was no problem that NetSpend would put a stop-payment and block Anchor House Financial and that they would cancel my NetSpend card. And that I would receive another card in about 10 days with my $212.00 on it. The time of the transaction was after banking hours about 6:25 pm Pacific Time. In about ten days I did receive a card but it only had $7.00 (seven dollars) on it. I immediately called NetSpend and complained and disputed the transaction. I was told that Anchor House Financial did a second transaction two days later and was able to access my money.
I asked, "Well how is that posible that they could do that on a cancelled card? The agent agreed with me but informed me that I would have to make a dispute report and send them a letter. I did thiat. I was told that my money would be returned to me but that NetSpends financial dispute department has to do an investigation. After many follow-up calls and complaints and request to speak to a supervisor which they never would connect me to, and many changes to when I can expect to have my money returned to me. I told them that I would make a complaint online about their company stealing my money. I believe Netspend takes advantage of any stop-payments and NetSpend just keeps the amount of the stop-payment transaction. And just tells the person we are investigating and I believe they (NetSpend) themselves should be investigated and sued. I have read several simalar complaints that NetSpend has taken customers money and the customers can't do anything about it!
1 Updates & Rebuttals
Mitch1204
Evensville,Tennessee,
United States of America
Netspend Consumer
#2Consumer Comment
Sat, January 02, 2016
Just a comment as I saw this when searching on something else. I've been a Netspend customer since 2008 and even use direct deposit. Not once have I had a problem with this company and I've had problems with numerous other banks in the past. You should know better than to fool with anything too good to be true on Craigslist. Many scams orinate there yet you still acted and investedgated only after the fact. You put the cart in front of the horse and are now expecting someone else to pay for your mistake. Netspend will not keep your money. I'd say you were too slow to act and the crooks got it. Netspend would not stay in business if that's how they done business. Use a realtor to find a rental or meet with the person first hand. Never send money to anyone. That ought to be your first red flag. Legit people deal in person. If you want a foreclosed home deal straight with the government and not some ad. They have a listing website and app at HUDhomestore.
