- Report: #989145
Complaint Review: Network Solutions - Internet Internet
Reported By:
Petrie -
FPO, Other, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Network Solutions
Internet, Internet, United States of America
Phone:
Web:
www.networksolutions.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Network Solutions Avoid at all costs , Internet
Over a year ago, I ordered an SSL cert from Network Solutions. Then the military transferred me to Japan, so the project I was using the SSL cert for became useless so I never intended to renew it. Network Solutions told me they had disabled the Auto Renew for it, but they never did as over 2 weeks ago they renewed it on their own and stole $70 from my PayPal account.
I attempted to email them about it, but they opted instead to only respond once out of 7 different emails saying I needed to call them. Problem is, I am in Japan. Why on earth would I need to call an INTERNET BASED company to tell them to fix their problem, and then pay for it on top of paying for their mistake?!
AVOID NETWORK SOLUTIONS AT ALL COSTS!!!
I attempted to email them about it, but they opted instead to only respond once out of 7 different emails saying I needed to call them. Problem is, I am in Japan. Why on earth would I need to call an INTERNET BASED company to tell them to fix their problem, and then pay for it on top of paying for their mistake?!
AVOID NETWORK SOLUTIONS AT ALL COSTS!!!
1 Updates & Rebuttals
Web.com Executive Response Team
United States of AmericaResponse from Network Solutions
#2UPDATE Employee
Thu, January 03, 2013
Dear Petrie:
At Network Solutions, we take the concerns that you have raised in your post very seriously. As such, we would like to follow up with you regarding the details of your recent experience with us. To accomplish that, we ask that you send your website domain name, your contact information, and the details of this post to our support team via the following link: https://www.networksolutions.com/contact/index.jsp.
Thank you for your help, and we look forward to hearing from you.
Executive Support Team
Network Solutions
