Complaint Review: New Directions For Young Adults - Deerfield Beach Florida

In light of a few fraudulent reviews I've recently read concerning Dr. Rubin and New Directions for Young Adults, inc, I find myself compelled to speak out on behalf of the program and its founder. Dr. Rubin and I have been friends for over twenty years; starting out as co-workers in the investment banking field in the early ninetes.

When I say this person could not be more wrong to infer that "he's only concerned with making money," it's not because I'm trying to cover for a colleague (which, let's face it, is natural to do), but because Dr. Rubin's professional history is a testament to his objective. Which is to help others.

As I noted, Dr. Rubin and I met at an investment bank; and while I "followed the money," like the majority of bankers interested in acquiring incomes that far-exceed those of blue-collar workers, (all while keeping their fingernails clean", Mr. Rubin opted to go back to school and get his PHD in clinical psychology.

Now being from a middle-class family, with three older sisters, Dr. Rubin wasn't able to draw on a trust fund to put himself through Grad school. He worked odd jobs (bartending, waiting tables, teaching tennis to senior citizens) to finance his advanced education and keep a roof over his head, while directing his major focus on the grueling curriculum he had to undertake, for what seemed like endless years, in order to get licensed.

Had he been motivated by money, it would have been infinitely easier for him to just ride the cash-cow, gravy-train of Wall Street to the holy grail of opulent net-worth; instead of spending his evenings taking dinner orders after a full day of classes, then going back to his cramped, one-room apartment and studying to the wee-hours of the morning. Yes, he could have done what many "masters of the universes" did: Stayed in the investment industry, gotten rich, and spent his money on over-priced boats and high-end automobiles.

Of course, I embellish (slightly), but only to get my point across. No one leaves the fast-track to riches in order to struggle the way Dr. Rubin did to acquire his PHD, unless they are driven by an ulterior motive. His motive was to help people. So to those acid-tongued reviewers claiming money is his motivation, his history would seem to indicate otherwise.

As for the Program Dr. Rubin created: New Directions for Young Adults; about to complete its tenth year in business, its longevity alone speaks wonders about the purity of its objective. The program is meant to assist young adults acclimate to society. It is not a boarding school, or juvenile correctional institution, where parents send their out-of-control adolescents because they can no longer deal with them.

True, students primarily attend the program at their parent's request, but it is only a request. The students visit the facilities, meet the staff, and ultimately decide to attend the program of their own volition. And although I'm sure there are an abundance of case-studies that support this theory, it doesn't take a psychology degree to concur that persons who voluntarily enter self-help programs tend to do better than those who are forced to.

Now, can New Directions guarantee total satisfaction for everyone who walks through its doors? Absolutely not. Any program that does is lying; and one would do well to avoid it at all costs. But what New Directions does guarantee, is that everyone who enters the program will receive the utmost effort and dedication of its staff (from their licensed clinicians, to their "big-brother" type mentors) to help them leave the program better prepared to face the world than when they entered it. And in a nutshell, isn't that the objective of every program designed to help people?

On May 16th, 2013,  a legal case involving defamation of character and tortious Interference was filed by Dr. Rubin and New Directions for Young Adults, Inc. shortly after if was learned that fake and misleading statements were published about Dr. Rubin and New Directions on various world wide web sites including Yelp, Yellow Pages, Facebook, Wrong Planet, and Rip-off Report.

On September 24th, 2014, the Circuit Court of the seventeenth Judicial Circuit in and for Broward County issued an order granting a motion for temporary injunction stating that the defendants Kathy and Brian Davis were suspected of publishing fake and derogatory statements on the web about Dr. Rubin and New Directions for Young adults, Inc. After reviewing the evidence, the court found that Brian and Kathy Davis created a false impression by falsifying multiple identities and created a phony group of negative reviews about Dr. Rubin and New Directions when in fact, no such group of negative reviews existed. The court also ruled that there was likely irreparable harm that was done as a result. The court further found that posting fake comments by people who do not exist supported a position of tortious interference. The defendants Brian and Kathy Davis were ordered to remove all postings that created the false impression and the court found that their conduct was “inherently unfair.”

In June of 2015, the Davis case was settled out of court and Dr. Rubin and New Directions were paid a sum of $350,000 by the defendants. Kathy Davis issued an admission stating that the aforementioned negative statements were in fact authored by her and she went on to apologizes for any harm which may have been caused as a result of her statements, including those statements posted under fake names.

Read more about this case here:

http://www.ndfya.com/clientuploads/brochures-flyers/2HE3963-Order%20Granting%20Plaintiff's%20Mot%20(1).PDF

View/Read real testimonials of New Directions for Young Adults here:

http://www.ndfya.com/blog/testimonials/ 

I encourage anyone interested in our program to call us directly at 877 763 5102

Warning: there have been multiple fraudulent reviews posted online that try to portray New Directions for Young Adults in a negative light. Please see the attached court order which documents this misinformation.

On September 26, 2014 the Court of the Seventeenth Judicial Circuit in Broward County issued an order granting an injunction due to multiple fraudulent reviews being written online about New Directions for Young Adults, Inc. These reviews were posted fraudulently on multiple websites. Please click here to review. (PDF link here).

Findings of fact include:

The court found that the are defendants created false impressions of a group of negative reviews about New Directions when in fact no such group of negative reviewers existed.

The Court found that the defendants falsified multiple identities in writing their reviews about New Directions.

New Directions continues to provide state-of-the-art clinical interventions for young adults in transition. Please feel free to call New Directions for a list of reliable authentic references. Thank you for your attention to this matter.

 I have worked for New Directions for Young Adults for 5 years and I can say without equivocation that I know of no other program that cares about its clients more than New Directions. We strive everyday to make sure that our clients succeed in their transition to independent living. Our culture of caring for the clients we service and making sure they succeed comes from our Executive Director Dr. Andrew Rubin. He started New Directions out of a need to help young adults that have had difficulty transitioning into independent living. His passion for helping others has created a program that has helped countless young adults live health independent lives.

I am a clinical psychologist, a longtime colleague of Dr Andrew Rubin, and I have seen first-hand the positive impact this program has had in the lives of many young adults. Dr Rubin also has numerous parents, educational consultants and colleagues who have seen the effectiveness of his program and are responsible for its continued success, in spite of the clear negative impact this false Ripoff Report review has had on his program. In fact, I feel strongly enough about the impact of this program that I have joined with Dr Rubin to develop and direct a second New Directions site.

This single review has likely cost this program dozens of referrals, despite the fact that the original poster of this report has admitted in a lawsuit that this review and other allegations he posted on the internet under various names are entirely untrue. Dr Rubin has legal documents attesting to this, but Ripoff Report will not remove this review. However, they say they will lower its appearance in search engines, if Dr. Rubin pays them thousands of dollars to "arbitrate" the dispute, or pays them on an ongoing basis to become part of their "corporate advocacy program". In fact, this is Ripoff Report's business model - they solicit negative reviews and then extort the target companies for money. Why doesn't Dr Rubin sue them directly? Because, for understandable reasons, consumer advocacy organizations are shielded against lawsuits for the allegations they print. Ripoff Report hides behind these laws and uses them to blackmail companies.

If you do not believe this, I urge you to google "Ripoff Report Forbes" to see the article Forbes magazine wrote about Ripoff Report and their business model. And if you are interested in the New Directions program, I urge you to call their offices and ask for referrals to one of the parents thankful for the work they do. You will be glad you took the time to check them out thoroughly.

There have been numerous false accusations, communications, allegations and representations of a defamatory and disparaging manner concerning New Directions for Young Adults, Inc. and Dr. Rubin. New Directions regularly provides references to all our prospective clients. Please feel free to contact us for information at (954) 571 5102.

New Directions and its employees always strive to achieve the highest level of customer satisfaction possible. We handle any grievances with the utmost seriousness, to ensure that our program continues to provide the best services possible for our students and their families. 

Because we are a program that helps young adults transition to independence, we sometimes face resistance from our clients who experience discontent. The goal of our program is to teach young adults how to live a healthy, happy independent life. For students who struggle with independence, facing reality during this process can be frustrating. Just as a student may act out in class or refuse to do work when facing a challenge, our students often struggle, especially in the beginning stages.  Transitioning to adulthood can be difficult and some students can get overwhelmed during the learning process but we always try to achieve the highest level of care possible.   

That being said, this negative report posted by James comes as a surprise to us. We all work so hard each and every day to help our students, and we work to make everyone's experience as positive as possible. This also surprises us because we are a relatively small program and we have only had a few students named James. None of our students named James were from New York City, and more importantly, we could not imagine any of them writing this. They were both very happy with our program and their time here. 

This review posted by "James" contains multiple misleading statement and many false claims. 

We understand that "James" may want to keep his anonymity but New Directions appreciate it if he would contact us through our website NDFYA.com. This way we can personally assist him and understand why he would post a review like this.

We sincerely hope that this negative and erroneous report will be removed by the poster. 

Thank you, 
New Directions for Young Adults