Ellen
Bay Point,#2Author of original report
Sun, May 21, 2006
I had high hopes that this would be resolved by now. The store offered to give us an exchange for some beds that just came in to the store. We went out and looked at them, and they are not acceptable to us. They are not a in a style that we like, and they do NOT include headboards. (We thought the exchange would be for beds and headboards similar to what we purchased.) The manager (Emmette Jones)lacked in customer service skills and was reluctant to even shake our hands! My husband asked him if he did, in fact, have two of the replacement beds for the exchange, assuming we decided to even take them at all. The manager acted like he didn't know we had two beds!! He said that was a "problem", but later said he would take care of it. How could he not have known that after all this time and all we've been through? It was very suspicious to us. We left the store and said we'd be in touch after we made a decision. If we had agreed to the exchange, we would have ended up only getting ONE bed for TWO. He gave us his business card, but I won't be calling him. I'll be in touch with the mediator instead. (Incidentally, the store's web site on his business card does not exist.) So it looks like we still have no resolution! The manager said again that if we want a refund they will hold back 25%. That is unacceptable to us! He was even upset that we didn't want to pay a delivery charge to have them pick them up. Why should we give them a dime after all that has gone on here? We feel totally RIPPED OFF!!! Also.....In the interests of finding a peaceful resolution, we offered to let the store match the price on the same beds at another store. (As in, we would just keep the beds and they would just give us a refund for the difference in price.) They refused, even though a huge sign in their window says that "Nobody beats our prices"!! Does that constitute false advertising?
Ellen
Bay Point,#3Author of original report
Tue, May 16, 2006
The store finally agreed to come get the beds, but they will charge us an additional $59 dollars. They will also not refund the original delivery charge. I would like to point out that they are also saying now that they will deduct 25% of the refund amount as a restocking fee. That is not what the were saying last week. The mediator advised us of our legal options. She also gave me contact information for a local news reporter. I'm thinking of contacting him.
Ellen
Bay Point,#4Author of original report
Thu, May 11, 2006
We are in mediation with the Dept of Consumer Affairs, but are at a stale-mate. The store refuses to give us a refund unless we deliver the beds (at our own expense) back to the store. We asked them to come and pick the beds up, but they are unwilling. I'm looking into the costs for us to bring the beds back to the store. (Truck rental, moving help etc.) After that, we'll decide what step we want to take next.
Ellen
Bay Point,#5Author of original report
Thu, May 11, 2006
We are in mediation with the Dept of Consumer Affairs, but are at a stale-mate. The store refuses to give us a refund unless we deliver the beds (at our own expense) back to the store. We asked them to come and pick the beds up, but they are unwilling. I'm looking into the costs for us to bring the beds back to the store. (Truck rental, moving help etc.) After that, we'll decide what step we want to take next.
Ellen
Bay Point,#6Author of original report
Thu, May 11, 2006
We are in mediation with the Dept of Consumer Affairs, but are at a stale-mate. The store refuses to give us a refund unless we deliver the beds (at our own expense) back to the store. We asked them to come and pick the beds up, but they are unwilling. I'm looking into the costs for us to bring the beds back to the store. (Truck rental, moving help etc.) After that, we'll decide what step we want to take next.
Ellen
Bay Point,#7Author of original report
Thu, May 11, 2006
We are in mediation with the Dept of Consumer Affairs, but are at a stale-mate. The store refuses to give us a refund unless we deliver the beds (at our own expense) back to the store. We asked them to come and pick the beds up, but they are unwilling. I'm looking into the costs for us to bring the beds back to the store. (Truck rental, moving help etc.) After that, we'll decide what step we want to take next.
Ellen
Bay Point,#8Author of original report
Thu, May 04, 2006
Today I filed official complaints with the Better Business Bureau and the CA Bureau of Home Furnishings.