- Report: #993020
Complaint Review: Newegg.com - Internet
Reported By:
stephen gebhard -
las vegas, Nevada, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Newegg.com
Internet, United States of America
Phone:
Web:
www.newegg.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Newegg.com Newegg.com does not honor sale prices www.newegg.com, Internet
This
past weekend I found a product on sale, ordered 7 of them, new egg took
my money, then 3 hours later they cancelled both orders stating the
"marketplace vendor", whatever the hell that is, was out of stock.
Almost simultaneously, the price on this item jumped $100.00, coincidence? Then I emailed customer service stating the exact same thing that I was a loyal customer of over 10 years and made many purchases and was always treated as I should be, with honesty, and requested that New Egg honor their sale price with the same product at the same price, or a reasonable "like" product. Below is the response I received today from someone in customer service by the name of Mona, this is a direct copy from the response: "Discussion Thread Response Via Email (Mona)01/07/2013 09:46 AM
Dear stephen,
Thank you for contacting Newegg.
We apologize for any inconvenience. The item was advertised by marketplace seller at the price. Unfortunately as of this moment there is no sufficient stock. We would offer a full refund for this situation but we would not be able to fulfill the order at the same price or items, or offer another item at the same price range.
If you have any further questions or concerns, please visit our FAQs page. If you still require any assistance, please feel free to reply directly to this email.
Thank you,
Mona
Newegg Customer Service
Once you know, you Newegg
Really? I don't give a Rats a*s what deal you have with your marketplace vendors, I made the purchase with you, you took my money, then welched on the deal at the end of the day.
If this is the way you conduct business, I will purchase from somewhere else, ever heard of Tiger Direct?
Almost simultaneously, the price on this item jumped $100.00, coincidence? Then I emailed customer service stating the exact same thing that I was a loyal customer of over 10 years and made many purchases and was always treated as I should be, with honesty, and requested that New Egg honor their sale price with the same product at the same price, or a reasonable "like" product. Below is the response I received today from someone in customer service by the name of Mona, this is a direct copy from the response: "Discussion Thread Response Via Email (Mona)01/07/2013 09:46 AM
Dear stephen,
Thank you for contacting Newegg.
We apologize for any inconvenience. The item was advertised by marketplace seller at the price. Unfortunately as of this moment there is no sufficient stock. We would offer a full refund for this situation but we would not be able to fulfill the order at the same price or items, or offer another item at the same price range.
If you have any further questions or concerns, please visit our FAQs page. If you still require any assistance, please feel free to reply directly to this email.
Thank you,
Mona
Newegg Customer Service
Once you know, you Newegg
Really? I don't give a Rats a*s what deal you have with your marketplace vendors, I made the purchase with you, you took my money, then welched on the deal at the end of the day.
If this is the way you conduct business, I will purchase from somewhere else, ever heard of Tiger Direct?
1 Updates & Rebuttals
Newegg Support
USANewegg Support
#2UPDATE Employee
Tue, January 08, 2013
Dear Mr. Gebhard,
We sincerely apologize for the inconvenience this marketplace issue has caused. Please know it is not our intention to cause you to be unsatisfied with the services we or our affiliates provide. Please send us an email to [email protected] and we will further investigate this pending issue. Thank you for letting us know and we look forward to further assisting you.
Sincerely,
Newegg Support
