Complaint Review: NewTech Infosystems - NTI - Irvine California

On Dec. 17, 2007 I purchased online a copy of NTI's DriveBackup. I used the upgrade option for $29.95 and downloaded. I tried to install and received a error message stating I did not have the previous version of DriveBackup and I could not install. I do have NTI Backup Now which I thought was part of a suite. I have tried to contact 3 times at every phone number and every email to resolve this with no response. I sent again this morning for the fourth time. I am willing to pay the difference between the upgrade and the full version but I need to know how they want to handle this payment so I can get in and download. My family had a terrible Christmas due to contract loss and losing job on Dec. 28th. I nor my family need this stolen from us right now; even if it is only $30.00but it looks like it is gone!

Below is a copy of my last email. I have removed personal information from the order info

___________________

Sent 01/05/08

Is this a frickin game for you people? Due to the loss of a contract on Dec. 28, 2007 I went from 60k job to $362 a week unemployment. $30.00 right now is a large sum of money to me but I am still willing to buy the full version if you would just contact me!

Thank you,

William

____________________

Sent 01/03/08

It has been over 2 weeks since I started this request. I have phoned a couple different numbers and only can leave message with no return call. My last email I sent to all your departments with no reply. Please dont make me file with the BBB and rippoffreport.com.

Please dont steal my money.

Thank you,

William

____________________

Sent 12/31/07

Once again I am sending an email requesting information on how to handle the situation listed below. It has now been 12 days and I have not heard from you. Please reference the original message in red and the original order in blue.

Thank you,

William

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Sent 12/18/07

Following is copy of an order I placed for Drive Backup 4 on 12/18/07. I am a user of Backup Now and CD/DVD and overlooked the fact that the upgrade was for the specific software rather than a previous user of your products. The download of course is unusable.

How can we resolve this? If I have to buy the full version I will but I would prefer a refund to my card if possible. Paragon has much better software for the cost.

Please let me know what my options are.

Thank you,

William

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ORDER INFORMATION

Merchant : Newtech Infosystems, Inc.

Date/Time : 18-Dec-2007 05:16:23 PM

Transaction ID : 1665484064

========= ORDER INFORMATION =========

Invoice Number : 2007165627

Description : NTI DriveBackup! 4 Upgrade Version for v1-3 ESD (Qty 1) Total : 29.99 (USD) Tax : 0.00 Shipping : 0.00 Payment Method : MasterCard

==== BILLING INFORMATION ===

Customer ID : XXXXX5627

First Name : William

Last Name : xx

Company : Rabbit River XXXXX

Address : 2XX6 1XXth Ave

City : DXXX

State/Province : MI

Zip/Postal Code : 49XXX-XXXX

Country : US

Phone : 616-XXX-2301

Fax :

Email : [email protected]

Wtz522

Dorr, Michigan

U.S.A.