- Report: #985652
Complaint Review: nomorerack.com - New York Internet
Reported By:
Trisha -
Fair Oaks, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
nomorerack.com
New York, Internet, United States of America
Phone:
Web:
www.nomorerack.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
nomorerack.com NOT A LEGITIMATE BUSINESS New York, Internet
On November 24, 2012, I placed an order on the Internet Web site www.nomorerack.com. On December 8, 2012, I received an email indicating my order had been shipped. An order number and tracking number were provided in the email. The tracking number provided is invalid. In addition, when I tried to check the status of my order online I am unable to track the shipment. On December 11, 2012, I tried to call customer service at 1-800-538-9798. The call was disconnected several times before I reached a representative. Since I couldn't reach customer service on the phone, I sent an email requesting status of my order.
I received an email on December 11, 2012 from Dan D. that read in part: "We apologize for the delay in your shipment. Typically our orders ship within 3-5 business days. However, due to the holiday shopping volume our suppliers are backlogged in getting orders out. They are in part backloged from the strike at long beach port which is a major entry port for our shipments. We are working around the clock with them to get your shipments out as soon as possible. If your order was placed before Dec 10th, we guarantee delivery in time for Christmas. If you do not receive your item by 12/21/12. Please reach back out to us and we will give you a full refund + a credit for the inconvenience. "
On December 21, 2012, I called customer service at 1-800-538-9798 to inquire about the status of my order. The representative would not confirm that my order had been shipped. She told me the supplier promised delivery by December 21st and if I did not receive the order I should call back the next day. When I asked to speak to a supervisor, the representative told me there was no-one else I could speak to. After insisting on speaking to a supervisor, I was transferred to Alex Morgan. I again asked for confirmation that the order had been shipped and Alex would not confirm that the order had been shipped. He asked me to call back the next day. When I asked to speak to his supervisor, I was told there was no-one I could speak to.
When I asked for a mailing address to send a complaint letter to the company I was told there was no address. After insisting that a legitimate business must have a mailing address for its customers to send correspondence to them, I was provided with the following address: 1312 South Boyle Avenue # A, Los Angeles, CA 90023. When I googled this address it is listed as Low & Sweet. I made a payment of $22 online using PayPal. I did not receive any products from this company. Based on my interaction with the company's customer service, I am led to believe this is a fraudulent business.
I received an email on December 11, 2012 from Dan D. that read in part: "We apologize for the delay in your shipment. Typically our orders ship within 3-5 business days. However, due to the holiday shopping volume our suppliers are backlogged in getting orders out. They are in part backloged from the strike at long beach port which is a major entry port for our shipments. We are working around the clock with them to get your shipments out as soon as possible. If your order was placed before Dec 10th, we guarantee delivery in time for Christmas. If you do not receive your item by 12/21/12. Please reach back out to us and we will give you a full refund + a credit for the inconvenience. "
On December 21, 2012, I called customer service at 1-800-538-9798 to inquire about the status of my order. The representative would not confirm that my order had been shipped. She told me the supplier promised delivery by December 21st and if I did not receive the order I should call back the next day. When I asked to speak to a supervisor, the representative told me there was no-one else I could speak to. After insisting on speaking to a supervisor, I was transferred to Alex Morgan. I again asked for confirmation that the order had been shipped and Alex would not confirm that the order had been shipped. He asked me to call back the next day. When I asked to speak to his supervisor, I was told there was no-one I could speak to.
When I asked for a mailing address to send a complaint letter to the company I was told there was no address. After insisting that a legitimate business must have a mailing address for its customers to send correspondence to them, I was provided with the following address: 1312 South Boyle Avenue # A, Los Angeles, CA 90023. When I googled this address it is listed as Low & Sweet. I made a payment of $22 online using PayPal. I did not receive any products from this company. Based on my interaction with the company's customer service, I am led to believe this is a fraudulent business.
2 Updates & Rebuttals
Trisha
Fair Oaks,California,
United States of America
Refund Received
#2Author of original report
Thu, December 27, 2012
After submitting a complaint here, as well as to the New York Better Business Bureau, and filing a dispute with PayPal, I received a full refund to my PayPal account on 12/27/2012. Thank you.
Nomorerack.com Customer Care
New York,New York,
United States of America
NoMoreRack.com - Customer Care
#3UPDATE Employee
Sun, December 23, 2012
Hi,
Kindly accept our sincerest apologies for the negative experience you had with our website. We are sorry to hear that you have not yet received your entire order. Please know that we would do anything we can to help you out. We sincerely assure you that we are more than willing to have this matter immediately resolved for you. If you can please email the details of your account to [email protected], we would be more than happy to help resolve this matter to the best of our abilities.
Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.
