- Report: #615783
Complaint Review: North Texas Truck Stop - Mansfield Texas
Reported By:
Jonathan -
New Orleans, Louisiana, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
North Texas Truck Stop
8321 Rendon Bloodworth Rd Mansfield, 76063 Texas, United States of America
Phone:
817-539-2233
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
North Texas Truck Stop Arlington Imports North Texas Truck Sop Got Me! Mansfield, Texas
I bought a 2006 Dodge Ram 3500 4x4 from Mark at the end of Febuary. Two weeks ago I tow my 18' fiberglass boat for the first time and make it about a half a mile before the bumper and trailer hitch completely fell off! When I inspected underneath the truck I found that neither were bolted on, just poorly tack welded. I also found that the bed was also not bolted but welded just as poorly only in two spots! I took the truck to three body shops to get prices to fix the damage, the cheapest was $10,803.84! All three told me that the frame had been cut in the rear and it needed to be replaced. I called the dealership to let them know what happened and all the could say is "Sorry that happened, but you bought it as-is." I urge anyone concidering buying a truck from them INSPECT EVERY INCH! because they obviously don't, though they charge an inspection fee.
2 Updates & Rebuttals
jlandry
New Orleans,Louisiana,
United States of America
Customer is NOT a professional paint and body man.
#2Author of original report
Fri, January 28, 2011
First off, I am not a professional paint and body man, I do restore classic cars, AS A HOBBY! I own and operate a transport bussiness, which you should know, you sold the truck to my bussiness.
Secondly, I am fully aware that I bought a used truck with close to 90,000 miles on it, that's why I didn't call you when the brakes started making noise because they were completley worn before I got home from the dealership, or two weeks later when I had to replace hub bearings, or six weeks later when I had to replace injectors, shall I go on?
The alomost $14,000 I ended up spending to replace the frame(while the bodyshop had it apart we found the wiring harness was completely hacked up!)is only half of what I half of what I have spent on this truck since I purchased it, and I have the receipts to prove it! Not to mention the money I've lost with the truck being in the shop. If you add up what I paid for the truck, plus what I've spent in repairs I could have easily bought a brand new truck from an honest dealership.
Now you tell me, who's taking advantage of who?
North Texas Truck Stop
Texas,United States of America
customer is a paint/body man
#3UPDATE Employee
Tue, January 04, 2011
The customer flew in to inspect and purchase the truck personally in February. He is a professional paint and body repair man and restorer of classic cars. He inspected every inch of the truck, top and bottom, and left our lot a satisfied customer. 4 months later he called with the grievances he has expressed in this report. We do not have a 4 month warranty on our trucks, but we were willing to listen to the problems he was having in an effort to settle any issues. When he served us a $10,000 estimate for the repairs he claimed the truck needed, we felt we were being taken advantage of, considering that he is a professional paint and body repair man. We are more than willing to work with our customers, but we don't like our willingness to work things out to be taken advantage of. We felt we would not be able to satisfy this customer and ended communications.
We have sold 3,500 trucks and we try to do the right thing. Sometimes it is impossible to find a solution that is amicable to everyone involved. the number of satisfied customers far outweighs the handful that leave dissatisfied.
