Complaint Review: Notus Human Capital TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Notus HC industry leader innovator in career management outplacement talent sourcing organizational and workforce development. Notus Human Capital can manage all of your human capital needs from outplacement to executive recruiting and human capital management to organizational training and development. - Lake Oswego Oregon

REVIEW UPDATE: May 31, 2018: Notus Human Capital remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Notus Human Capital is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Notus Human Capital has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Notus Human Capital has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Notus Human Capital remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Notus Human Capital for its full commitment to quality customer service.

Ripoff Report's discussions with Notus Human Capital / Notus Career Management have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Notus Human Capital / Notus Career Management listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Notus Human Capital / Notus Career Management's President and CEO, Rhett Kasparian, expressed his personal philosophy that Notus clients success are the heart of the business. It's what we love to do, and why we get out of bed. Helping people is our cause, and playing a critical role in helping secure their next position, or an organization find their next great employee, is a true joy. We pride ourselves on being exceptional listeners, and then action takers. We try to suprise people by giving them more than they expect and treating everyone we come into contact with, client or not, with respect. We've been in business for over 18 years . . . and for a service company to have the positive reputation we enjoy, you have to be doing something right. We invite anyone to enjoy a no-cost consultation to find out for themselves, what's the Notus difference?

One of the things Ripoff Report learned in the course of its review is that typical customer feedback, which can be found in numerous places including LinkedIn, Yellow Pages, Yelp, Dex, Google reviews and more reads, "Notus Human Capital / Notus Career Management is a godsend. My one regret is that I didn't find them earlier in my career. They have built something truly special in the Notus Network, of which I am proud to be a part. They are my job security blanket for life.

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Rhett Kasparian during an onsite inspection held by a third party verification company with no biases towards Notus Human Capital.

Notus Human Capital offers specialized services in correlation with job searches and ways to improve your current work performance to individual consumers as well as companies. These services include the revision of resumes, writing cover letters, and interview coaching for individual consumers. Rhett Kasparian explained how their services benefits companies during outplacement, "they'll send them to our company...it's a good gesture for them, and it's part of the severance package to help those displaced employees."

Leads for Notus Human Capital are obtained primarily through referrals from satisfied clients, as well as organic searches through internet advertising. Clients often sing praises of their services due to Notus Human Capital's commitment to providing excellent service to the consumer, "every person we've worked with over the past 18 years we offer that service for life...we offer our help for no additional costs." Mr. Kasparian went on to express that a potential customer can request to meet with himself or another employee to go over their services, "very low pressure it's really an educational situation to really understand more about their situation, and then explain via a presentation how we can help them." He went on to state, "the ongoing relationship that we make and keep with every client is the backbone of what makes us unique and how we do what we do."



CUSTOMER CARE & COMPLAINT RESOLUTION – NOTUS HUMAN CAPITAL

During the onsite interview Mr. Kasparian was asked to describe a situation where a client was not satisfied with the level of service they received. He expressed that during the oftentimes trying and emotional task of finding a job clients have a difficult time managing their expectations. In order to remedy this Notus Human Capital makes sure to explain in detail exactly how they can help their clients. Additionally, if there is ever a perceived expectation that isn't met, "we talk to them."

When asked to comment on complaints posted on Ripoff Report's website Mr. Kasparian expressed that he believes some of the comments were made by a competitor due to the personal attacks made in the statement. Additionally, he expressed that a past client posted a complaint because Notus Human Capital reached out to them on a Saturday, "she was upset that he called on a Saturday when it was coming from a place of trying to go the extra mile to help." In order to further assure future and present clients Notus Human Capital has been in business for eighteen years, and been a member of the Better Business Bureau during that time. They have also achieved the highest recommended career coaching company on Linkedin, "we're known. Our reputation is everything to us."

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Kasparian stated, "I think any company needs to access the truth in what someone might say, even though your natural inclination might be defensive...we try to take every comment anyone ever gives us to heart."

Notus Human Capital is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program, "we are glad to have the opportunity...it's nice to be able to have something that will change the perception that people have, and to have an additional source besides the Better Business Bureau to show and qualify what we're committed to do."



NOTUS HUMAN CAPITAL - STATEMENTS FROM MANAGING PARTNER – STEVE RITCHER

" We are one of the top career management companies for Executives and Professionals. We know what it takes to get a foot in the door and what success looks like in a job search in today's market. We are experts at helping build a personal brand and getting you noticed. We pioneer tools nobody else has, and have a contact network that is the envy of our industry. "Why didn't we think of that" is a constant refrain. And sometimes, companies try to claim that they do the same things we do, because they realize we have our finger on the pulse of what a client wants in a career management company. Please take time to review our site, learn about some of our tools (JIT Marketing is a game-changer), ask anyone who knows!

Notus Human Capital / Notus Career Management's team is the best there is. Ask for references, as many as you want. We'll give them to you. Notus Human Capital / Notus Career Management takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "I have been working at Notus Human Capital full-time for over 9 years and couldn't be happier. Great organization and mission. Genuine dedication to employees and clients. Never worked for a better company or boss. Working over time is normal - we are more than committed to our clients . . . it's a sickness really. "

Ripoff Report was pleased to learn that Notus Human Capital / Notus Career Management's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

STATED IMPROVEMENTS FROM NOTUS HUMAN CAPITAL

Notus Human Capital / Notus Career Management recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Notus Human Capital / Notus Career Management has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Numerous past and current clients, Ripoff Report is convinced that Notus Human Capital / Notus Career Management is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Notus Human Capital meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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