Dennis
Washington,#2REBUTTAL Owner of company
Tue, August 02, 2005
Paul, I don't understand your position. As you must know, we take each complaint seriously and take immediate corrective action. In addition, as I have reported before, our total combined complaint rate is less than 0.25% (yes, less than a quarter of a percent). My feeling is that you have gotten caught up in the hysteria this site perpetuates without having all the facts and making an informed decision. Let me ask you a question: how many CEO's do you know who take the time to personally review this site and personally respond to each complaint? Also, how many provide their telephone number and personal cell phone number? To my knowledge, I am the only one. What does that tell you? Dennis Mario NATIONAL SMALL BUSINESS ALLIANCE, INC. 760-322-5572 Main 760-902-8415 Cell 760-406-6035 eFax [email protected]