- Report: #1245911
Complaint Review: NTB - Frisco Texas
-
Author Not Confirmed
Why?
NTB
7808 Preston Frisco, 75034 Texas, USA
Phone:
2143873490
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
NTB, Auto Zone Swindled, Railroaded, and Lied to My Face because I'm FEMALE Frisco Texas
Today is August 2, 2015. I simply went into Auto Zone to have my battery diagnosed because my 2005 Cadillac STS would not start without a jump. I had purchased a battery from Auto Zone, not even 2 years ago I'm sure. I go in and say I need a battery replacement it should be under warranty. Joe (sales associate) responds, "How do you know it's the battey? It could be something else." He proceeds to run a diagnostics check and tells me my altenator is reading out high levels. Then proceeds to check my battery. He shows me the results and it read GOOD...NEEDS A CHARGE. I tell him to go ahead and charge my battery. He says, we'll if your altenator is broke its not going to be effective and says I should have it replaced. He goes to the back of the store and makes a call to what he referred to as their affiliate NTB, National Tire and Battery. Long story short, I drop it off for a new altenator. I receive the call informing me my car is ready for pick up BUT I need to get a new battery, which was still under warranty by Auto Zone. Naturally I ask well if my battery was the problem all along, did I just spend $400 for nothing? I express to them I feel I've been SWINDLED. They hang the phone up in my face. I calm down, then go pick my car up. Upon pulling out of the parking spot I notice I can barely turn the steering wheel AND notice a warning that I've never seen the 5 years or so I owned the car regarding a steering system warning. I immediately turn right around, never even made it 2 yards from the place. Go back in even more upset and tell them I can barely turn the steering wheel. They go to the back to get the guy that drove my car around to be serviced. He...his name may have been Michael, I can't be sure...turns to me, looks me DEAD in my face and says, "It was like that when you brought it in." Now I don't need to tell you that I lost it. I asked him if he were going to stand there and lie to my face and to everyone there to witness it. I told him I was not about to be RAILROADED. He keeps repeating, it was already that way, then slips up and says, "The check engine light was on." Yes, the check engine light was on and that's the only truth that has come from his mouth, I expressed but that does not explain why my steering is now broken. He proceeds to walk off saying he's done with the conversation and turns back around saying do you want to leave it and have the mechanic check it out again in the morning? I tell him I don't want it checked out I want it FIXED! I left there in tears. That is my sole form of transportation and I'm not rich. I don't have money to throw away on someone's selfish motivation...or possibly vindictive even. I don't know what will happening tomorrow, but I know I'm just getting started. The cruel disregard for the consumer was the most damaging part. The lack of compation and empathy was simply inhumane. If I don't receive some resolve I plan on taking this to every possible Avenue for justice. And the killer part is that I'm no longer secure they won't deliberately tear up something else.
