Ben
Jamaica Plain,#2Author of original report
Sat, January 29, 2005
After dealing with the mediator from the office of the Massachusetts Attorney General regarding this complaint, here's the final word: First, the company, once again, denied my including pictures in the auctions I made on eBay, and that I didn't follow their rules. Once the mediator informed me about this, I again mailed her printouts of those auctions, and more documentation to support my claim. Second, when the mediator returned my call, I was informed that the company offered to send me free of charge all the materials so I could try again - the shipping costs would be waived. I COULDN'T BELIEVE after all that has happened, they expected to drag me further into their unfounded ways. I laughed at that one! A couple weeks later, the mediator informed me she talked to Suzanne about my color printouts of the auctions with pictures, and offered to send them to her. Once she told Suzanne this, Suzanne said she needed to go and talk to somebody about this BUSTED!!! It may have taken mentioning that physical evidence, but after about 2 weeks later, the company offered to refund me half my initial investment, and that was their final offer. I have accepted this half-refund as acceptable closure, as did Don in the other complaint with the company. I also accepted the loss as my failure to check out a company's credibility before signing up with them. The check was received and cashed for the agreed-upon amount, so as far as I'm concerned, this matter is now over and satisfactory justice has prevailed. Thank you Rip-Off Report for allowing this story to be shared.
Ben
Jamaica Plain,#3Author of original report
Sat, January 29, 2005
This incident is legitimate, (NOT unfounded and isolated), and complies fully with what had happened.
They have just made my point again of this company's dishonesty
James - CEO
Haverhill,#4REBUTTAL Owner of company
Mon, May 17, 2004
Our policy regarding how to obtain a refund during the first 90 days is very clear and is posted on our web site and mailed to the customer. This customer was told he did not follow the instructions about posting a picture of each item he listed for auction. We explained this to him and told him he could relist the products with a picture and that if he did so, he could reapply for a refund if he did not sell the items, as promised in our guarantee. He choose not to and instead threatened us and said he would rather report us to everyone and try to ruin our reputation. At that point, we closed his case and account with us and have responded to each of his complaints he has filed with various agencies and sites like this. He clearly did not want to follow our guidelines and even when given the chance to redo his auctions per our guideline, he refused. This is an unfounded complaint and a very isolated incident with our company.