Oaks Pawn And Jewelry
Gainesville,#2REBUTTAL Individual responds
Tue, October 21, 2008
First, I would like to say that any of our customers know this is not how we conduct our business. If there has ever been such a situation, we handled it the best way possible and made sure that in the end our customers were more than satisfied. We have spent years, working to become a customer-driven company and are very dedicated to making every customers buying or pawning experience comfortable, convenient and the most satisfying experience possible. We would truely love for the two people who are responsible for these "false" reports, to come forward and show the proof of the item that was purchased and that we were were unwilling to resolve the situation. As the Store Manager, i can personally say that i have never sold a Rolex Watch and had a customer come back claiming the watch was a fake. On top of that, i can promise we have never escorted or kicked anyone out of our store as mentioned in the first report. In reguards to the second report i can promise we have never told anyone in our store to get lost. If these reports were true we would have made the situation right for the customer, however we are not even familiar with these two situations. As the Store Manager, i can guarantee this statement because i am the individual that has to deal with these issues. We are sure that these reports are being written by a disgruntled ex-employee or an individual who is trying to make personal attacks against either the owner or manager and trying to do so through these fasle reports at the store. once again, i would like to say that any of our "REAL" customers know that we have an outstanding reputation throughout the community and know that the accusations in these reports are not how we conduct our business at Oaks Pawn and Jewelry!!!! We would absolutely love, and challenge "ANGRY BUYER" and "BIG JOHN" to come forward and let us know who you are and the apparent problems you hold!!!!! If you have any questions reguarding these reports please contact us at 352.332.7529