- Report: #31765
Complaint Review: OCWEN Federal Bank - Los Angeles California
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OCWEN Federal Bank
P.O. Box 514577 Los Angeles, 90051-4577 California, U.S.A.
Phone:
800-746-2036
Web:
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OCWEN Fedral Bank Inflated payoff amount $10,000 + the day before closing Stole my escrow money! corruption Los Angeles California
If you are late on a payment they will call you 5 or 10 times a day & leave messages on your machine. If they do catch you at home & you tell them you already mailed payment - they continue to call until the payment is posted.
After 2 years of this we decided to refinance with a different company. During the closing process we get a payment history & I notice that OCWEN has removed $807.50 from my escrow acct. for forced hazard insurance. I already had insurance with Farmer's. This was in June, I immediately contacted them, had my insurance agent fax them my policy information - not once but 4 times between June & Now.
The new mortgage co. contacted OCWEN and got a payoff amount. Since we were closing in the middle of the month I did not send OCWEN their payment so the calls began. I must have told 20 different reps. that we were closing on the house & that they would be getting payoff (no one at this bank seems to know what the other person is doing).
We go in & sign all the papers on the closing & sigh a HUGE sigh of relief that we don't have to deal with OCWEN anymore. The next day my new mortgage co. calls & says that OCWEN won't accept the payoff - they added $10,000 + to payoff amount!!!
This changed the whole loan & money that was to be disbursed in the consolidation. We had unbelievable late charges, legal fees & they still have not returned my escrow money.
I called their customer relations once a week - repeated my story to them God only knows how many times & faxed them proof of insurance every other week. I finally had my insurance agent talk to them over the phone. He called me and said "once again I faxed their insurance dept. proof of insurance - this was the end of August.
OCWEN said it takes a week to 10 days to refund money - I received a check from them for $33! I called and asked where the other $777.50 was and once again they told me they did not have proof that I had insurance.
They took out enough money for insurance to cover the year - the loan was paid off in July & they still don't think I had insurance. Now it is October - Once again they had talked to my insurance agent & now they say I may have to wait 4 to 6 weeks for any refund that I MIGHT be entitled to!
The $807.50 that they took out of my escrow was included in the amount of payoff. I really need some help here! If anyone knows what I can do - please let me know. Now remember, I paid off an OCWEN loan inflated at closing & filled with all kinds of fees & charges - I don't have any money left!!!
What more can we expect from a company where your payment goes to California & customer relations is in Florida!?!?!
M.K.
Oklahoma City, Oklahoma
After 2 years of this we decided to refinance with a different company. During the closing process we get a payment history & I notice that OCWEN has removed $807.50 from my escrow acct. for forced hazard insurance. I already had insurance with Farmer's. This was in June, I immediately contacted them, had my insurance agent fax them my policy information - not once but 4 times between June & Now.
The new mortgage co. contacted OCWEN and got a payoff amount. Since we were closing in the middle of the month I did not send OCWEN their payment so the calls began. I must have told 20 different reps. that we were closing on the house & that they would be getting payoff (no one at this bank seems to know what the other person is doing).
We go in & sign all the papers on the closing & sigh a HUGE sigh of relief that we don't have to deal with OCWEN anymore. The next day my new mortgage co. calls & says that OCWEN won't accept the payoff - they added $10,000 + to payoff amount!!!
This changed the whole loan & money that was to be disbursed in the consolidation. We had unbelievable late charges, legal fees & they still have not returned my escrow money.
I called their customer relations once a week - repeated my story to them God only knows how many times & faxed them proof of insurance every other week. I finally had my insurance agent talk to them over the phone. He called me and said "once again I faxed their insurance dept. proof of insurance - this was the end of August.
OCWEN said it takes a week to 10 days to refund money - I received a check from them for $33! I called and asked where the other $777.50 was and once again they told me they did not have proof that I had insurance.
They took out enough money for insurance to cover the year - the loan was paid off in July & they still don't think I had insurance. Now it is October - Once again they had talked to my insurance agent & now they say I may have to wait 4 to 6 weeks for any refund that I MIGHT be entitled to!
The $807.50 that they took out of my escrow was included in the amount of payoff. I really need some help here! If anyone knows what I can do - please let me know. Now remember, I paid off an OCWEN loan inflated at closing & filled with all kinds of fees & charges - I don't have any money left!!!
What more can we expect from a company where your payment goes to California & customer relations is in Florida!?!?!
M.K.
Oklahoma City, Oklahoma
1 Updates & Rebuttals
afraid of Ocwen to say
B,Texas,
IDEA & Suggestion
#2Consumer Suggestion
Fri, October 04, 2002
Hi, I have an idea that might work for you on the insurance problem... Try this, it worked for me... Go to the Ocwen site, send them an email with a scanned copy of your insurance as an attachement. That way, when they open the mail, you will have proof that it was RECEIVED. Then you can correspond with them and have them forward it to the proper department. By doing it this way, you will have PROOF that they have it. It's not to say you don't already have proof, but I have had the same problem and have done it this way, and it seems to work for me. Good Luck. Wish us all luck in getting out from under these scum bags soon.
