Complaint Review: Ocwen Federal Bank - Orlando Florida

I am sooo-o-o impressed that Ocwen actually rescinded a fee. Wonder why? Possibly because it was illegal and/or usurious? I must be way behind on my Ocwen fee schedule.it only dropped that fee three weeks ago! I find Ocwen's timing interesting, to say the least. Hmmm, I would love to call and chat with you. However, it is not going to me a lot of good to call and ask to speak with Employee, is it? How would I ever know if I had reached the right Employee? And I do not even have an Ocwen account, but I have lots of questions I would like to ask anyway. I will bet that I have been in touch with more Ocwen borrowers than you have, Employee, and most of them are completely in the dark over the seemingly arbitrary fees being charged to them. The easiest thing would be for Ocwen to make a list of their fees and what they are for and make sure that every account holder gets a copy. That way everyone would be informed ahead of time as to what to expect. But that would mean putting something in writing, a practice that Ocwen seems to avoid like the plague. Even when Ocwen does have things in writing, they seem totally unable to find those documents later when they are asked for. You do seem awfully sincere in your rebuttal to me after being a total stinker in your original post. You have the Ocwen borrowers are deadbeats mantra firmly entrenched in your brainwashed mentality. I do not believe in or subscribe to that propaganda in any fashion. The borrowers I have been in touch with are good people being abused by a bad company. One question: why are you posting comments on Rip-offReport.com? Shouldn't you be helping the desperate account holders you claim to be toiling so hard to help? Use your sweat to straighten out the train wreck of a company you claim to work for, not trying to convince me that you work for a good company. You will never do that. The best advice I can give you is to look for another job since the one you have is so hard on you. In fact, I think I would start that job hunt at just about 4 PM ET today. It may be much harder for you to continue your exemplary record of never being late on a payment after that time.

In response to your little comment about me being one of the reps who dont try to help people... try again.. I am actually one the reps that after the call the bwr is very pleased with the call b/c i am one of the professional reps and know how to explain the fees.. but nice little "poem" you got going there.. Next time know what you're talking about before you respond.. and about the $95 (not $90) demand fee.. we actually stop charging those fees as of the end of Sept 2003. (so i guess that's good news for you, huh).. and it was legal.. have you ever been to a lawyer or doctors office.. if you have you know that they charge an arm and a leg.. for yes, paper work... so is there a fee that you dont understand?? let me know and i will try to explain it to you.. you dont have to give your loan#.. just tell me what the fee is titled (ex. escrow disbursement $656.00) (and no, i am not being sarcastic with you)

ALL these posters are in default? Better buckle your seatbelt and get ready to take some heat for that one Oh, wait, I forgot. This is Ocwen and they seem to have an awful lot of errors during the transfer of loan paperworkyeah, a whole bunch of folks are in default when Ocwen gets done with them. Supposed to be the best of the best and wind up being the worst of the worst. OTX, advanced technology, cream of the crap. And you are a typical example of the caring employees at Ocwen FSB who devote their entire existence to making the payment on a mortgage a beautiful experiencefor Ocwen, that is. Fees in the morning, fees in the evening, fees at suppertime. Beautiful, wonderful fees. Ocwen employee on the phone with a borrower: Explain the fees? Oh, gee, that IS a tough one. Lets see: this one is the Pure Profit for Ocwen fee. This one here is the Just Because We Wanted To Add It fee. That is a Legal Fee which we have illegally added as we have not yet incurred any legal fees. That one is the Letter Writing fee. Yeah, $90.00 to write a letter, paper and ink are really expensive in Orlando. This one is the Fee for Adding the Fee ;sort of a service charge because we had to add some fees. And this one is the Bill Erbey for King Campaign Fee. Well, yes, he is TOO running for king. What do you mean, there are no kings in America? Who said anything about America? Bill is running for King of the World! What, there is no World King? Gosh, better not tell Bill that. It will really spoil his day and I will never be allowed to take a bathroom break! Shoot! Those stupid supervisors will really be talking down to me now! Oh, I forgot one. This is the I Am Going To Screw You for Telling Me There Is No King fee. Well, I know it is high. What do you mean, how did I arrive at that figure? I just made it up because as soon as Bill finds out he cannot be elected King of the World he will cut all our bonuses. This fee will compensate me for that cut. I understand that it is not your fault that there is no World King. What do you mean, why should you have to pay a fee for something that you have no control over? Well, because I say so. No need to be rude, Mr. Borrower. I am just trying to explain the fee schedule to you. That is what you asked me to do, isnt it? Well, I really cant help it that you have to sell your first-born child to pay these fees, now, can I? You act like I just sat here and made all these fees up or something. Mr. Borrower? Mr. Borrower? Hmmm.well, have a nice day! Please excuse me if I do not feel sorry for you, Ocwen hack. Have a nice day!

ALL these posters are in default? Better buckle your seatbelt and get ready to take some heat for that one Oh, wait, I forgot. This is Ocwen and they seem to have an awful lot of errors during the transfer of loan paperworkyeah, a whole bunch of folks are in default when Ocwen gets done with them. Supposed to be the best of the best and wind up being the worst of the worst. OTX, advanced technology, cream of the crap. And you are a typical example of the caring employees at Ocwen FSB who devote their entire existence to making the payment on a mortgage a beautiful experiencefor Ocwen, that is. Fees in the morning, fees in the evening, fees at suppertime. Beautiful, wonderful fees. Ocwen employee on the phone with a borrower: Explain the fees? Oh, gee, that IS a tough one. Lets see: this one is the Pure Profit for Ocwen fee. This one here is the Just Because We Wanted To Add It fee. That is a Legal Fee which we have illegally added as we have not yet incurred any legal fees. That one is the Letter Writing fee. Yeah, $90.00 to write a letter, paper and ink are really expensive in Orlando. This one is the Fee for Adding the Fee ;sort of a service charge because we had to add some fees. And this one is the Bill Erbey for King Campaign Fee. Well, yes, he is TOO running for king. What do you mean, there are no kings in America? Who said anything about America? Bill is running for King of the World! What, there is no World King? Gosh, better not tell Bill that. It will really spoil his day and I will never be allowed to take a bathroom break! Shoot! Those stupid supervisors will really be talking down to me now! Oh, I forgot one. This is the I Am Going To Screw You for Telling Me There Is No King fee. Well, I know it is high. What do you mean, how did I arrive at that figure? I just made it up because as soon as Bill finds out he cannot be elected King of the World he will cut all our bonuses. This fee will compensate me for that cut. I understand that it is not your fault that there is no World King. What do you mean, why should you have to pay a fee for something that you have no control over? Well, because I say so. No need to be rude, Mr. Borrower. I am just trying to explain the fee schedule to you. That is what you asked me to do, isnt it? Well, I really cant help it that you have to sell your first-born child to pay these fees, now, can I? You act like I just sat here and made all these fees up or something. Mr. Borrower? Mr. Borrower? Hmmm.well, have a nice day! Please excuse me if I do not feel sorry for you, Ocwen hack. Have a nice day!

ALL these posters are in default? Better buckle your seatbelt and get ready to take some heat for that one Oh, wait, I forgot. This is Ocwen and they seem to have an awful lot of errors during the transfer of loan paperworkyeah, a whole bunch of folks are in default when Ocwen gets done with them. Supposed to be the best of the best and wind up being the worst of the worst. OTX, advanced technology, cream of the crap. And you are a typical example of the caring employees at Ocwen FSB who devote their entire existence to making the payment on a mortgage a beautiful experiencefor Ocwen, that is. Fees in the morning, fees in the evening, fees at suppertime. Beautiful, wonderful fees. Ocwen employee on the phone with a borrower: Explain the fees? Oh, gee, that IS a tough one. Lets see: this one is the Pure Profit for Ocwen fee. This one here is the Just Because We Wanted To Add It fee. That is a Legal Fee which we have illegally added as we have not yet incurred any legal fees. That one is the Letter Writing fee. Yeah, $90.00 to write a letter, paper and ink are really expensive in Orlando. This one is the Fee for Adding the Fee ;sort of a service charge because we had to add some fees. And this one is the Bill Erbey for King Campaign Fee. Well, yes, he is TOO running for king. What do you mean, there are no kings in America? Who said anything about America? Bill is running for King of the World! What, there is no World King? Gosh, better not tell Bill that. It will really spoil his day and I will never be allowed to take a bathroom break! Shoot! Those stupid supervisors will really be talking down to me now! Oh, I forgot one. This is the I Am Going To Screw You for Telling Me There Is No King fee. Well, I know it is high. What do you mean, how did I arrive at that figure? I just made it up because as soon as Bill finds out he cannot be elected King of the World he will cut all our bonuses. This fee will compensate me for that cut. I understand that it is not your fault that there is no World King. What do you mean, why should you have to pay a fee for something that you have no control over? Well, because I say so. No need to be rude, Mr. Borrower. I am just trying to explain the fee schedule to you. That is what you asked me to do, isnt it? Well, I really cant help it that you have to sell your first-born child to pay these fees, now, can I? You act like I just sat here and made all these fees up or something. Mr. Borrower? Mr. Borrower? Hmmm.well, have a nice day! Please excuse me if I do not feel sorry for you, Ocwen hack. Have a nice day!

ALL these posters are in default? Better buckle your seatbelt and get ready to take some heat for that one Oh, wait, I forgot. This is Ocwen and they seem to have an awful lot of errors during the transfer of loan paperworkyeah, a whole bunch of folks are in default when Ocwen gets done with them. Supposed to be the best of the best and wind up being the worst of the worst. OTX, advanced technology, cream of the crap. And you are a typical example of the caring employees at Ocwen FSB who devote their entire existence to making the payment on a mortgage a beautiful experiencefor Ocwen, that is. Fees in the morning, fees in the evening, fees at suppertime. Beautiful, wonderful fees. Ocwen employee on the phone with a borrower: Explain the fees? Oh, gee, that IS a tough one. Lets see: this one is the Pure Profit for Ocwen fee. This one here is the Just Because We Wanted To Add It fee. That is a Legal Fee which we have illegally added as we have not yet incurred any legal fees. That one is the Letter Writing fee. Yeah, $90.00 to write a letter, paper and ink are really expensive in Orlando. This one is the Fee for Adding the Fee ;sort of a service charge because we had to add some fees. And this one is the Bill Erbey for King Campaign Fee. Well, yes, he is TOO running for king. What do you mean, there are no kings in America? Who said anything about America? Bill is running for King of the World! What, there is no World King? Gosh, better not tell Bill that. It will really spoil his day and I will never be allowed to take a bathroom break! Shoot! Those stupid supervisors will really be talking down to me now! Oh, I forgot one. This is the I Am Going To Screw You for Telling Me There Is No King fee. Well, I know it is high. What do you mean, how did I arrive at that figure? I just made it up because as soon as Bill finds out he cannot be elected King of the World he will cut all our bonuses. This fee will compensate me for that cut. I understand that it is not your fault that there is no World King. What do you mean, why should you have to pay a fee for something that you have no control over? Well, because I say so. No need to be rude, Mr. Borrower. I am just trying to explain the fee schedule to you. That is what you asked me to do, isnt it? Well, I really cant help it that you have to sell your first-born child to pay these fees, now, can I? You act like I just sat here and made all these fees up or something. Mr. Borrower? Mr. Borrower? Hmmm.well, have a nice day! Please excuse me if I do not feel sorry for you, Ocwen hack. Have a nice day!