- Report: #181480
Complaint Review: Ocwen - Carol Stream Illinois
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Author Confirmed
Why?
Ocwen
PO Box 6440 Carol Stream, 60197 Illinois, U.S.A.
Phone:
800-746-2936
Web:
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Ocwen FSB, Ocwen Loan Servicing, Ocwen Federal Bank delayed posting payments (by check) until I was forced to pay online, resulting in unfair fees and stop-payment fees Carol Stream Illinois
On three separate occasions, my check had not been posted by the 15th, even though I had mailed it at least seven days before. At that time the payments were mailed to Los Angeles and I live in Seattle. The CSR adamantly asserted that they post payments the day they are received. I told him that might be their policy, and he might even believe that, but it could not be true, since there is no way it takes seven days to get mail from Seattle to Los Angeles. I asked them to intercept my check and not deposit it for payment, because I had to pay online to avoid late fees. Of course, they did deposit the check each time. This resulted in a $10 fee each time for online payment, as well as $25 each time for stop payment fees at my credit union and $25 each time for returned check fees at Ocwen.
Another time they called me after I had paid online, claiming I had not properly entered my check number, resulting in a late fee of $48.53. During that phone call they "offered" several times to take my payment by phone, which carries an even larger fee than paying online. I declined, went right to my computer and paid online, and was still charged a late fee, plus an additional $10 online payment fee. I KNOW my check number was entered correctly the first time, and received a confirmation number, but the customer service rep indicated that didn't matter.
So now they show $123.58 for outstanding fees which I refuse to pay. I'm going to refinance (NOT WITH OCWEN IN A THOUSAND, NO, IN A MILLION YEARS) and may be forced to pay that amount to clear my account. I'd sure like to not have to pay that.
Wendy
Des Moines, Washington
U.S.A.
Another time they called me after I had paid online, claiming I had not properly entered my check number, resulting in a late fee of $48.53. During that phone call they "offered" several times to take my payment by phone, which carries an even larger fee than paying online. I declined, went right to my computer and paid online, and was still charged a late fee, plus an additional $10 online payment fee. I KNOW my check number was entered correctly the first time, and received a confirmation number, but the customer service rep indicated that didn't matter.
So now they show $123.58 for outstanding fees which I refuse to pay. I'm going to refinance (NOT WITH OCWEN IN A THOUSAND, NO, IN A MILLION YEARS) and may be forced to pay that amount to clear my account. I'd sure like to not have to pay that.
Wendy
Des Moines, Washington
U.S.A.
5 Updates & Rebuttals
Jon
San Diego,California,
U.S.A.
Another Ocwen Shill Heard From
#2Consumer Comment
Tue, March 21, 2006
Wow Gene... what a clever and insightful statement you have just made there! Now that we know that we are all truly in the presences of such greatness, someone who clearly possesses such overwhelming sensitivity, understanding and brilliant wilt. There could only one thing that I may say that will set things right again and show you the respect you truly deserve. Well! GO CRAWL BACK UNDER THAT PUTRID ROCK FROM WHICH YOU SLITHERED, YOU REVOLTING POOR EXCUSE OF HUMAN BEING! BTW - Have a good day.
Gene
Toledo,Ohio,
U.S.A.
no problem
#3Consumer Suggestion
Mon, March 20, 2006
my loan was sold to ocwen almost 1yr ago and i have had no problem with them, just pay your loan on time
Liz
Girard,Ohio,
U.S.A.
I don't send them checks....
#4Consumer Comment
Sat, March 18, 2006
I go to MoneyGram, and pay the 9.95. That way there is a trail if I need one. I wouldn't even trust this rip-off company to pay on their web site.
Liz
Girard,Ohio,
U.S.A.
I don't send them checks....
#5Consumer Comment
Sat, March 18, 2006
I go to MoneyGram, and pay the 9.95. That way there is a trail if I need one. I wouldn't even trust this rip-off company to pay on their web site.
Dave
Jacksonville,Florida,
U.S.A.
Bad Move Wendy
#6Consumer Suggestion
Thu, March 16, 2006
You'd better pay it or it will s****.. Pay the lousy 123.58 and refinance!
