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  • Report:  #111046

Complaint Review: One Web Direct Bill - onewebhtlp.com - Dallas Texas

Reported By:
- Gilroy, California,
Submitted:
Updated:

One Web Direct Bill - onewebhtlp.com
PO Box 612608 Dallas, 75261-2608 Texas, U.S.A.
Phone:
800-550-9958
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I recieved a bill from One Web Direct Bill, I had not ever heard of this company and I had NOT called the United Kingdom. I went on line to go to the website where I was informed is where I should go if I wanted to dispute the statement. I wasn't able to go to their webpage, my search resulted in a 0 match.

I then called the 800# listed on the back and was told I was the

#2 in the line of "on hold" customers. I then was greeted by a male voice and a bad connection. He answered my questions like he had been trained in the school of not willing to give you the answers you need. I then explained that the email address which appeared on this bill was not obtainable, he did not even address that comment.

He quickly gave me an address in Bedford, New Hampshire to write any disagreement I may have about my bill. The address to return this so called statement was in Dallas, Tx. I then inquired the type of business they were, how this account had been set up and who authorized the charge. He could not tell me, only repeating the address in New Hampshire. I have 10 days to pay this bill to avoid late fees, and I must notify them in writing within (60) days to inform them of a problem, then they have (40) to acknowledge my notice of dispute. Then 90 days to either correct or notify me that I must pay.

So, I am really ticked off that this company has so many complaints from other consumers, yet they are still able to conduct this business and we have try to get this cleared up.

Rhonda

Gilroy, California
U.S.A.


3 Updates & Rebuttals

Paul

Anaheim,
California,
U.S.A.
Here! Use this to disconnect National One Telecom permanently!

#2Consumer Suggestion

Wed, October 06, 2004

It's those idiots at National One Telecom again! They're running the tired, old modem dialer con along with the fake billing scam. Both of them are designed to get their hands on your money! The modem dialer con first started back in 1997. The Federal Trade Commission reports it was one of the top 10 frauds of 2002. Here's how it works. While you're on the internet, unknown to you, a program comes over the connection. Usually, a series of pop-ups will occur. Then, the computer won't respond anymore. The program hijacks your modem, replacing the normal dialer. First, it mutes the speaker, so you can't hear when it dials out. Then, it starts dialing to 44-207-335-84(00), a number located in the United Kingdom. The program waits until nobody is using the computer before it dials. No unprotected computer is safe from this attack. It doesn't matter if you have cable or DSL. In fact, you don't need any modem or phone line at all. Your computer doesn't even have to be turned on! Once they have your information, National one will simply make a fake bill! They use white page directories to find your name and address. Much of the information is old and outdated. Some victims report getting bills for numbers that have been disconnected long ago. Next, you will start receiving the bills. First, you will get a real bill from your phone company. You will be charged $1.99 per minute for the international long distance calls. Then, you will get a fake bill from One Web Direct for another $5 per minute. Depending on the length of the calls, this could add up to hundreds of dollars! You will need to call your phone company and have the charges removed. Some phone companies will remove all charges for calls made by dialers. Others want payment, but at a reduced price, up to 85% off. After all, your computer did make the calls, even if you had no idea it was doing it. The phone company doesn't want to take the loss for something your computer did. If you don't pay, they'll get stuck with the bill. When you call the phone company, remember to remain calm and friendly if you want them to help you. Most companies will try to assist the victims any way they can. Your phone company has only one way to prevent this. A block on your line won't work, because the fraud uses 10-10 dialarounds to bypass that. A toll-restriction would stop it, but then you couldn't make any long distance calls. Most people aren't willing to do that. As for One Web Direct, you can save their bill as evidence of fraud. You may need to send it in after you file your complaints to the feds. Do NOT try to pay it! One Web Direct will not talk to you on the phone. They ignore messages left on their voice mail. They direct you to a web address, nationalone.com or onewebhlp.com. They send you one email telling you to pay up. They also tell you that the bill will be turned over to a collection agency. Don't worry about One Web Direct at all. Don't waste your time trying to call or email them. They made up their own fake collection agency, Collection Express. They don't have your social security number. And, because it's a total fraud, they won't be reporting anything. They just try to scare you into paying the fake bill. Don't even think about it! You do need to start reporting this fraud to the federal agencies. Remember, the frauds have your phone number. Next month, there will be more calls on your phone bill. You need to put a stop to this, once and for all. These are the actual complaint form pages. You will need to fill in all your information to file your complaint. Fill in your information accurately. Check your spelling. If you are having trouble, try filing by phone instead. Copy the IP address and paste it into the address bar, then hit enter. National Fraud Information Center http://68.166.162.20/repoform.htm Federal Trade Commission Bureau of Consumer Protection https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01 FBI Internet Fraud Complaint Center https://www.ifccfbi.gov/complaint/cf2.asp econsumer.gov www.econsumer.gov/pls/econsumer/wimsnery2$com.main?p_lang_seq=1 US Postal Inspection Service www.usps.com/postalinspectors/fraud/MailFraudComplaint.htm Public Utilities Commission each state is different-address below is California www.cpuc.ca.gov/static/forms/complaint.htm Federal Communications Commission http://svartifoss2.fcc.gov/cib/fcc475.cfm California Attorney General each state is different-address below is California http://ag.ca.gov/consumers/mailform.htm Better Business Bureau www.dallas.bbb.org/complaint_form.html Dallas www.bbbnh.org/complaint_form.html New Hampshire Linkscan: tons of information and more sites to file complaints www.elsop.com/wrc/complain.htm Feel free to use pages from this site as needed. In addition, I recommend you call your city newspaper and make them aware of the problem. This fraud relies on people being unaware and uninformed. When everyone fights instead of pays, the money will stop coming in to the fraud. Currently, the fraud is using these names and addresses: 1-National One Telecom 2-One Web Direct Bill 3-Collection Express 4-Enhanced Services Billing Inc/ESBI 5-Tellsys 6-One Call Com 7-Candid Publishing 8-Intercosmos Media Group or directNIC 9-Money Management International 10.Steve Griffin 11.Michael Walczak 12.Terry M. Blaney 13.Suzanne Hanse PO Box 10007-Bedford, NH PO Box 612929-Dallas, TX PO Box 130959-Dallas, TX PO Box 612608-Dallas, TX All of these names are in some way connected to this fraud. Many are involved in setting it up. Some help with the fake billing. Other names are the actual fraud companies themselves. If you have already paid, or know someone that has, post name and amount sent here, so that you can coordinate for a refund. This post tells you how to handle the bills. My next message will explain how to clean up your computer. Look for it in a day or two. Then, we can start collecting evidence to catch the people behind this. These frauds count on you to pay quietly. They'll try to bleed you dry, if you let them. Be sure to file a complaint on EVERY site above. Remember, it's up to you to put a stop to this. They are counting on your fear and ignorance in this situation. Instead, show them they're wrong. Dead wrong! Good luck!


David

Bedford,
New Hampshire,
U.S.A.
I have said all I have to say

#3UPDATE Employee

Sun, October 03, 2004

I have said all I have to say, and I will say no more. If you folks have any evidence, please do the following: 1. Call our customer service # 2. State that you wish to send a dialer application for investigation that you feel is out of compliance. 3. The rep on the phone will give you further instructions. If you guys wish to listen to "Paul" who issued a death threat and endorsed other illegal activities, such as hacking, feel free to do so. I've done everything I could to ask for evidence, and thanks to this thread there's a record of it.


Paul

Anaheim,
California,
U.S.A.
As soon as I find the people running this company, you'll be the first to know!

#4Consumer Suggestion

Sat, October 02, 2004

Rhonda, this is a fraud. They are also using the name National One Telecom. You can search google and read all that comes up. There is a 22 page file that explains how to remove the dialer that is on your computer. The guys running this fraud gave the names mike and steve, but that's not real. As soon as I have the real names and addresses, you'll be the first to know. Many people paid out of fear. They made up a collection company, collection express. It's a fake. They don't report to anyone. Laugh at these fools. Check back. Once the real story comes out, some victims might want to talk to these people in person about getting a refund on their money. I believe the money is being laundered in Texas. Good luck with this!

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