- Report: #112222
Complaint Review: One Web Direct Bill - Dallas Texas
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Author Not Confirmed
Why?
One Web Direct Bill
PO BOX 612608 Dallas, 75261 Texas, U.S.A.
Phone:
800-550 9958
Web:
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One Web Direct Bill Fraudulent Billing for International UK Calls NEVER Aware of Dallas Texas
The company address listed on the back of the bill is another PO Box located in Bedford, New Hampshire.
PO BOX 10428
Bedford, NH 03110
I received a bill from this company dated 10/01/04 in the amount of $165.00. When I phoned the company for information I was received no answer, and emailed the company via their website with no response as well.
I looked the company up online and found that many other people have had the same thing happen to them, with no idea as to how or why.
I do not intend to pay this amount owed.
I discovered a webdialer that had been installed on my computer prior to receiving this billing, and was unable to delete the function that I had never installed or agreed to. I reset my computer to the last update setting and to the best of my knowledge, no longer have the application, but have now received a bill.
The bill claims that if I do not pay by 10/25/04, that I will immediately be reported to a collections agency.
Steven
Palmdale, California
U.S.A.
PO BOX 10428
Bedford, NH 03110
I received a bill from this company dated 10/01/04 in the amount of $165.00. When I phoned the company for information I was received no answer, and emailed the company via their website with no response as well.
I looked the company up online and found that many other people have had the same thing happen to them, with no idea as to how or why.
I do not intend to pay this amount owed.
I discovered a webdialer that had been installed on my computer prior to receiving this billing, and was unable to delete the function that I had never installed or agreed to. I reset my computer to the last update setting and to the best of my knowledge, no longer have the application, but have now received a bill.
The bill claims that if I do not pay by 10/25/04, that I will immediately be reported to a collections agency.
Steven
Palmdale, California
U.S.A.
1 Updates & Rebuttals
Harry
Cape May,New Jersey,
U.S.A.
HOW TO RESPOND TO THE ONE WEB DIRECT BILL FRAUD:
#2Consumer Suggestion
Tue, October 12, 2004
If you have received a bogus bill from One Web Direct Bill - DO NOT PAY. Please do the following, as this company will only cease their illegitimate practices when legal action is taken. First call the Federal Trade Commission at (877) 382-4357. Work your way through the menu until you get to complaint section for 900 number and pay-per call services. After dialing the number above select 4,5,1,1 this should get you right to the appropriate department. You may be on hold for 5-10 minutes. Have your bill handy as you will be asked for some information from it. Also, be ready to take down a file number they will give you so future contacts can reference this initial complaint. They will ask you for an email address so they can send you information on disputing bills and protecting yourself from future scams. TAKE HEART: This is not the first company to do this. The FTC and other agencies went after another company named Alyon. Read more at this website: http://www.atg.wa.gov/releases/rel_alyon_053003.html The next step is to call the New Hampshire Bureau of Consumer Protection. That number is (603) 271-3641. This call is to simply put another angry consumer on their radar screen. They will tell you to write a letter to them at: New Hampshire Bureau of Consumer Protection 33 Capitol Street Concord, NH 03301 . This letter should simply state that you have never knowingly used the online foreign service(s) described on their bill and charges incurred were due to a malicious computer program covertly installed on your computer, causing the modem to dial a telephone number. Also send them a copy of the bill (both sides of all pages) you received. Then do the same with your own state consumer protection agency. Another useful letter would be to the Federal Communications Commission. In this letter you should indicate malicious Trojan horse auto-dialing program is a threat to life and public safety as you cannot make or receive telephone calls when the program takes over your computer modem. Follow instructions here: http://www.fcc.gov/cgb/complaints.html Finally you should write One Web Direct Bill a certified, return receipt requested letter through the U.S. Post Office advising them you have reported the fraudulent activity and you refuse to pay their bill. But take some precautions when writing them: DO NOT GIVE THEM ANY MORE INFORMATION THAN WHAT THEY USED TO BILL YOU! What this means is, if they misspelled your name or sent the bill to an address which is not exactly yours etcetera, DO NOT CORRECT IT. If you do, you would be giving them more information about you than they deserve to have. Simply dispute the legitimacy and let them know you have filed complaints with the various agencies. I am confident this company will be shut down if enough people take action.
