- Report: #585079
Complaint Review: Onlinetel - Toronto Ontario
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Author Not Confirmed
Why?
Onlinetel
144 Front Street West Toronto, M5J 2L7 Ontario, United States of America
Phone:
(416) 907-4000
Web:
http://www.onlinetel.com
Categories:
Business Rating:
(0)
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Onlinetel Onlinetel Corp. Communications and Networking Toronto, Ontario
My husband signed up for this service for my daughter for good long distance service plans when she went away from home for university. He used his card on one time and now we are stuck arguing with them trying to get our money back because of the auto renewal scam.
I called on Sept 27, 2009 not to renew my Onlinetel long distance service and making sure no withdrawal will be taken on our credit card. I specifically ask if they need written confirmation for not continuing their service and they said no it will be on the record that the service will be discontinued.
When my November 2009 statement came, I noticed they took $42.38 from our account without even email or mail us and just charged our credit card hoping I wont notice. I called them on November 13, 2009 asking to have my money back. They said it will take more than a month before I will get my refund. I called again on January 15, 2010 and asked for the manager on duty, he apologized about the delay of the refund due of the staff transition or new management staff at the billing department. He said he will send an email to billing department to put this on priority.
I called again on March 3, 2010 and still waiting for my refund, same excuses that I have already heard from the previous supervisor.
I called again March 24, 2010, three times and spoke with two different call center and the last one I got the director of call center here in Canada saying because of new ownership of the company it will take awhile for the refund and also they were in the process of refunding their customers whose has been waiting for their refunds for more than a year. And here I am still waiting for my refund since November 2009. I continued to push them to return my money back to my credit card. Same bulls**t that I have had been hearing from them. I spoke 6 different people which according from them they are customer service supervisor and they are saying same bulls**t.
Just because they have our credit card information they can use it over and over again without our authorization. We did not sign up for any agreement regarding auto renewal and all of sudden they automatically renew their service without our knowledge? Now we have to wait another 2, 4, 6, 8 or a year to have our money back? Do you think we will get our money back?
Why are companies allowed to do this in Canada?
BEWARE OF ONLINETEL..
1 Updates & Rebuttals
jsk7
Toronto,Ontario,
Canada
Here's what you do
#2Consumer Comment
Fri, March 26, 2010
The first thing you do is contact your bank and have the credit card canceled. They will issue you a new one. This will prevent this company from making further charges.
You can also dispute the existing charges. They have a procedure for this. If your bank does not side with you (and believe me sometimes the bank takes the side of these unscrupulous merchants) you can cancel your card entirely and choose not to do business with that bank again.
