- Report: #1228305
Complaint Review: Optimal Health Products - Wilmington Delaware
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Author Confirmed
Why?
Optimal Health Products
427 N. Tatnall Street, Suite 73055 Wilmington, 19801-2230 Delaware, USA
Phone:
855-986-2646
Web:
optimalhealthproductsinc.com
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Optimal Health Products Garcinia Cambogia & Natural Cleanse - Complete Ripoff!!! - I ordered a free trial for the cost of shipping only. There was some fine print that I still cannot find, obligating me to monthly charges of $140. They say this is my fault because I did not see the fine print. This is a complete trick and scam. Do not do business with this company!!!! I am a physician. Wilmington Delaware
I ordered a free trial of Garcina Campogia and Natural Cleanse for the cost of shipping ($4.99). The company claims that I signed up for monthly charges of $140 and that it is my fault because I did not see the fine print. I still cannot find the fine print they are referring to. They have allowed me to cancel the recurring charges, but I still have to pay 70% of the original $140. This is a trick and a scam!!!
1 Updates & Rebuttals
OPTIMAL HEALTH PRODUCTS
Savannaah,Georgia,
USA
Optimal Health Products
#2UPDATE Employee
Fri, May 22, 2015
Hello, I do apologize for your experience with our product Garcinia Cambogia and Natural Cleanse Plus as well as the service that was provided for you when you called in to rectify your account staus with us. We pride ourselves in Customer Service and the customer does come first. I'd like to extend an invite to please email our customer care service with your full name and telephone number we would love to give you a call and further rectify this situation. As for the Terms and Conditions, we must explain and remind the customer what they are authorizing for the trial. I know that Terms and Conditions are very long however, at the same time directlly to the left of the rush my free trial highlighted in gray for the customers to read over before you authorize the trial and the Terms and Conditions on how the trial does infact work. This paragrapgh states the following: We are so confident that you will love Garcinia Cambogia XT that we are offering a one-time trial offer for you to sample our product. Initially, just pay $4.95 (USD) for shipping and handling to fully evaluate Garcinia Cambogia XT for 14 days. If you like Garcinia Cambogia XT, simply keep and continue to use the product. Once your free trial has ended (15 days from today) your subscription will be automatically enabled so you can continue to lose weight with Garcinia Cambogia XT without interruption and you will be billed $78.94. Then on a monthly basis you will continue to receive a fresh 1 month supply which will be charged on the same card provided today. You can cancel at ANY time and/or take advantage of our "No Questions Asked 60 Day Money Back Guarantee" by calling 1-855-986-2646. There is no commitment, no minimum to buy and you will never be charged again during your free trial period.. 80% of our users do not step outside of the trial paying retail price, as well as 80% of consumers do call within the alloted time.
We hear at Optimal Health Products do sincerely apologize and again we would like it if you could please send us an email with your full name and phone number we would love to further rectify this situation. please use the following email address: <[email protected]> As well as we can be reached at 1-855-986-2646 – Open 24Hrs Mon-Fri 6am-6pm CST Sat-Sun
Thank you,
Optimal Health Products.
